FAQs

Find answers to all of your burning questions below or check out our full list of supported accounts .

Yolt app Announcement

Why is Yolt closing down?

How long do I have until Yolt closes down?

How do I get my Yolt account statement?

How do I safely dispose of my Yolt card?

How do I export a copy of my Yolt data?

How do I remove my money from my Yolt account?

How do I delete my account?

What happens to my bank connections after I delete my account?

I have a card but have not activated it yet, what do I do with this?

I have a card but have not activated it yet and I have deleted my Yolt account

I do not have an alternative account to transfer my remaining balance to, what can I do about this?

Can I get my balance transferred to my next of kin / spouse?

I’m not sure if I have an account with Yolt, how can I check if my details are on your systems?

I used to have my Yolt account on iOS and now use an Android device, how can I recover my account?

I can’t access the app but I have an account, how can I delete my account?

I can’t access the app so I don’t know if I have money in my account, what can I do?

I’ve tried making a transfer through the app but it failed, what can I do?

I closed my account but got a refund paid into it afterward, what can I do about this?

I have rewards pending, how do I redeem them?

Does this mean my account with Yolt partners is also going to be deleted/closed?

What should I do with my direct debits and recurring transactions?

Is my money still safe during the closure period?

What will happen to the Yolt community/Facebook page?

I filmed testimonials for Yolt and/or took part in a PR case study, what will happen to these recordings?

What are you going to do with all the data you’ve collected throughout the years?

Can I keep the Yolt app installed on my phone even after Yolt stops operating?

Is there a chance of Yolt coming back?

Yolt Card

Troubleshooting payments

Yolt and your bank

Yolt and you

Yolt and security

Yolt and your data

Identity verification

How-to guides

Questions about the app

Moving money with Yolt Pay

Yolt Rewards