App Terms and Conditions

Welcome to Yolt! We’re happy to have you on board and hope you enjoy unthinking money with us.

Full of smart, actionable insights, Yolt is the free app that makes managing your money clear and easy to understand.

Yolt:

  • Shows you one overview of your accounts
  • Gives you smart money insights
  • Offers the ability to act on these with comparison and budgeting
  • Allows you to initiate payments (upcoming functionality)
  • Allows you to connect services and products from our partners in the Yolt Marketplace
  • All in one secure app

Security is our number one priority. We have bank level security measures which mean your information is guarded and protected. We are a Fintech owned by ING, one of the leading banks in Europe and an innovation frontrunner serving more than 36 million customers in more than 40 countries.

Here are all our terms and conditions, so you can fully understand just how Yolt works and what rules of the game apply when using it. Please read our Yolt Privacy Policy to learn in detail how we handle your data

If you have any questions at all, don’t hesitate to get in touch via hello@yolt.com.

Enjoy exploring Yolt!

1. APP TERMS

1.1 By installing the Yolt App and using our services, you agree to be bound by:

1.1.1 these terms of use (" App Terms"); and

1.1.2 our Privacy Policy.

1.2 Please review them carefully before you accept them. If you do not agree to these Yolt App Terms you are not permitted to use the Yolt App.

1.3 You may only use the Yolt App if you are 18 years or older. By using the Yolt App, you confirm that you are 18 years or older.

1.4 These Yolt App Terms will apply to the relationship between us and you in respect of the period from when you first download the Yolt App, until you delete it and cease to be registered with us – see section 9 if you wish to find out more.

2. The Yolt App

2.1 The "Yolt App" means the software application and services available through it called 'Yolt' provided by ING Bank NV ("we", "us", "our" or "Yolt") to offer personal financial management tools, payment initiation services and connecting and purchasing product on the Yolt Marketplace.

2.2 The Yolt App can be used on most Apple iOS and Android OS devices.

2.3 We may update the Yolt App to add and improve its functions. Depending on the update, you may not be able to use the Yolt App until you have downloaded the latest version and accepted any new or additional terms.

2.4 If you have any issues with the Yolt App, please contact us at hello@yolt.com and we will do our best to help you.

2.5 The Yolt App is provided for convenience. You acknowledge that the Yolt App (and the services provided through the Yolt App) is dependent upon other people (third parties). We try to ensure that the Yolt App services are available to you at all times, though we can't promise that it will always be available or work perfectly (for example, in the case of maintenance, fraud, or a fault in the systems used to provide the Yolt App). These events are sometimes outside of our control.

3. YOUR USER LOGIN, RECOVERY CODES, AND KEEPING THEM SECURE

3.1 You need to register on the Yolt App to use it. This will create an account in the Yolt App (your "User Login"). This section contains information on how you can keep your User Login safe.

3.2 When you create a User Login, you can choose your own PIN code. As a security precaution, we won't be able to see your PIN code, but we will store it securely. You must keep your PIN code secret. If you lose your PIN code you will need to create a new User Login as we can't give you a new PIN. We’ll never ask you to tell us your PIN or recovery code, so you shouldn’t share it with anyone, even if you think that they work for Yolt.

3.3 The Yolt App also has the functionality to use your device’s stored biometric data (such as fingerprint or facial recognition data) to grant access. Some devices have the ability to store multiple sets of biometric data, allowing family, friends or other users access to your device. We strongly advise that you do not register multiple peoples' biometric data on your device, but if you do, ensure that you do not share your device with a person who is not authorised to access your Account(s) (described in section 4) as this could result in an unauthorised person having access to your Account(s).

3.4 If you wish to re-install the Yolt App, or install the app on a new device, then before you first remove the Yolt App you can generate a unique 16-digit 'recovery code' to allow you to recover your account. You are responsible for keeping your recovery code secret and not showing it to anyone else. To help with this, we strongly advise that you do not store the recovery code on your device. If you delete your account – as described in section 10 – then the recovery code will not work.

3.5 Unless it's caused by our failings, you are responsible for (and agree to hold us harmless from) unauthorised access or changes to, or transactions on, your Account(s) resulting from shared access to your device or other people having access to your Yolt App's User Login, PIN code or recovery code.

3.6 If you find out or suspect that your Yolt App's User Login, PIN code, or recovery code has been lost, stolen, or someone has used it without your permission, you must tell us as soon as possible. You can let us know by emailing hello@yolt.com. If you do so, then we can deactivate your Yolt App (including access to your Accounts through the Yolt App), but remember that you may also need to inform your Providers (described in section 4) if the security of any Accounts may have been compromised.

Identification and Verification

3.7 You agree to cooperate with all requests made by us to identify you and verify your identity and we may make this conditional for granting you access, or continued access, to the Yolt App or parts of its functionality. This verification may include asking you for information so we can identify you, including requiring you to take a photo of your identification documents and a selfie. We may verify your information against third party databases or through other sources.

3.8 You must ensure the information in your Yolt App is always accurate and up to date. If at any time we believe that your information is outdated or inaccurate, we may require you to update this information and we may require you to through the identification and verification process again.

the app services

3.9 The Yolt App includes the following major functions:

3.9.1 Account Overview: This lets you combine your personal financial information from UK-based credit cards, current accounts, and savings accounts (and, in limited cases, other forms of accounts) from banks and other financial institutions ("Accounts"), in one clear view. To do this, we request Account Information from your Providers, and you explicitly consent to this – find out more in section 4.

3.9.2 Smart Money Insights & Alerts: Yolt offers smart insights that make your money easy to understand. See what you’ve spent, where, and avoid surprises thanks to predicted debits. These are based upon analysis of your Account Information, other information you provide, and your settings. Alerts may be delayed or prevented by a variety of factors and we cannot guarantee that they will be delivered on time or based on accurate information.

3.9.3 The ability to act on these Insights: Yolt enables you to make smart decisions and act positively when it comes to your money. Set yourself budgets define goals and define actions.

3.9.4 Initiating payments from your Accounts: Yolt offers the ability, on some Accounts, to allow you to send an instruction to your Provider to send money from your Account.

3.9.5 Partner Platform: Yolt offers the possibility to products and services of third parties (“Partners”) to the Yolt App and enable you to purchase Partner products and services through connections in the Yolt App. You might see where you are able to save by using their – for example, look for a better energy deal or get more interest on your savings account. Some of our Partners may offer products and services related to your (life) goals, such as retiring early or saving for the study of your children.

3.10 You may not be able to access all of your Accounts through the Yolt App – details of those that can be accessed are shown within the 'Add Bank' drop-down menu in the Yolt App. If we do not support a particular Account or financial institution, you can contact us to ask if it can be added.

3.11 The Yolt App will provide information on similar ING and third party products or services that you may be interested in. You have the right to opt out of these communications; please see our Privacy Policy (www.yolt.com/privacy) for more information on how you can do this. The Yolt App may also provide general tips and educational material.

3.12 We may use third party suppliers to support us in providing the Yolt App. We take reasonable care in selecting our suppliers so as to protect your security.

4. YOUR ACCOUNT INFORMATION, INITIATING PAYMENTS, PARTNER PLATFORM AND OTHER CONTENT

We will act on your behalf

4.1 To make the most of the Yolt App you can load up financial information from your Accounts ("Account Information"). This is done by instructing us (on the Yolt App) to retrieve Account Information held online by the banks and other financial institutions with which you have a customer relationship (your "Providers"). By doing so, you authorise us (and our third party suppliers) to contact your Providers, on your behalf, to retrieve Account Information requested by you. You explicitly consent to us (and our third party suppliers) having the right to act in your name to contact the Providers, and to retrieve and (in line with our Privacy Policy) use the Account Information, in respect of the Accounts that you add into the Yolt App. More information on how this works is below.

4.2 We will access the Account Information from each of your Providers in one of two ways:

4.2.1 Through a dedicated interface made available to us by your Provider: This allows us to make requests to your Provider to send us items of Account Information. Your Provider will then send this information to us, unless you have told them not to.

4.2.2 Through your Provider's Access Point Interfaces (API) or website: Using this approach, our automated tools will access the API of your Provider (in the same way that you can do online) and then retrieve information from each Account that you have setup so that we can present it to you through the Yolt App.

The information that we request through each of these options is described in more detail when you follow the process to add an Account in the Yolt App.

4.3 When we access and retrieve Account Information from your Provider, we act on your behalf (in legal words, we act as your "agent"), with your explicit consent, and not on behalf of any Provider. Our suppliers are also entitled to rely on this.

4.4 To keep the Yolt App up to date, we will use our automatic tools to access the Account Information: on a regular basis (usually, once every day if we hold the necessary login information); each time you log in to the Yolt App; and, if you manually request a refresh on the Yolt App.

4.5 Your explicit consent to us to access specific Accounts or Providers may be subject to time limits (e.g. 90 days) – once we reach these time limits you will need to provide a confirmation of your explicit consent through the Yolt App if you wish us to be able to continue accessing and retrieving Account Information from your relevant Provider(s).

Initiating Payments from your Accounts

4.6 When you initiate a payment through Yolt by entering the required details into the Yolt App you explicitly consent and authorise us to relay the instruction for that payment to your Provider.

4.7 To initiate payments, you’ll need to provide the details needed to instruct the Provider to handle your request. It is your responsibility to check all details are accurate as Yolt cannot validate or check these details.

4.8 Once submitted, we will relay your instruction to your relevant Provider almost immediately in most cases. Because of the speed of this process, you cannot change or cancel your instruction through the Yolt App. If you wish to change or cancel your instruction then you will need to contact your Provider to see if they can help you.

4.9 When we relay each instruction, we act on your behalf (in legal words, we act as your "agent"), with your explicit consent, and not on behalf of any Provider. Your Provider is responsible to you for executing all payment instructions for its Accounts. We can't control your Provider's acceptance or execution time of each instruction, and we don't handle your money. We are responsible under the law for accurately relaying to your Providers instructions submitted to them through Yolt.

4.10 We may not be able to initiate payments on all Accounts, and there may be value or transaction type limits on the payments that can be initiated. There may also be cases where we need to review or delay relaying an instruction for system or compliance reasons. We will usually inform you when this happens if we are permitted to do so by law.

4.11 We don't charge you for initiating any payment through Yolt. Your Providers may charge you for some payments in line with your agreements with them – you remain responsible for these charges.

4.12 If you are initiating payments related to a purchase then the relationship for that purchase remains between you and the relevant supplier – Yolt is in no way be responsible for that purchase or any terms set by that supplier.

4.13 If you think that a payment initiated through Yolt may have been incorrect, unauthorised, or not properly executed (perhaps due to delay or other error), then you need to:

4.13.1 contact us (using hello@yolt.com) so that we can investigate; and

4.13.2 contact your relevant Provider so that it can investigate and correct any error for you. If a refund needs to be applied to your Account then your Provider will manage this for you – the law says that we are not able to do this.

Please do this as soon as you become aware of this (and no later than 13 months after the debit date for the payment as you can lose your right to have it corrected by your Provider after that time).

Partner Platform

4.14 Within the Yolt App you can connect services and products of our Partners and purchase their services and products with them. We might help you with that by enabling you to collect and share the data our Partners need to have you purchase and use their products and services. We only share your personal data if you consent to connect a Partner. Only after such consent will we disclose or prefill your personal data to those third parties so that they can provide their services to you and give you a smooth user experience. We won't disclose more than is needed for the products and services of that Partner.

4.15 If you purchase products or services from our Partners that you have connected with via the Yolt App, you will enter into a direct contract with those Partners or the providers that our Partners introduce you to. These are all third party products and service, not Yolt products or services - we do not assume any responsibility or liability for those third party products or services.

4.16 We suggest to always carefully ready the terms and conditions connected to the Partner products and services and the information they provide in relation to those products or services. Partners might change their products or services in some cases. Yolt cannot check or validate this - it is your responsibility and we cannot be held liable or responsible for it.

4.17 The Yolt App does not provide financial planning services, or tax or financial advice, we only help you in suggesting relevant products and services of our Partners, and enabling you to easily access these. As such:

4.17.1 We do not assume any responsibility or liability for Partners’ products and services, or products or services that they introduce you to;

4.17.2 We are not responsible for any content or representations our Partners make about products or services

4.17.3 If you connect Partner products and services to the Yolt App to enable you to see data about these products and services (such as account balance, overviews, transactions) then, we will collect that data directly from our Partners and we are not liable for this data or the accuracy of this data (see further on 'Account Information' below)

4.18 If you have questions on the Partner products and services we ask you to directly contact them with these. As we are not involved in their products and services we cannot help you with this. But of course we will always help you where we can to provide you contact details of our Partners.

4.19 We take reasonable care to select trustworthy Partners and do a due diligence check on them before they can enter our platform, so we will check e.g. that they are duly licensed. But these Partners do not work for us, nor do we control them, so it is your own duty to always check if a Partner fits your needs or if the offers make sense for you. Yolt does not assume any liability or responsibility for the act or omissions of our Partners or the products or services they offer.

4.20 You can always disconnect a Partner from the Yolt App, but be aware that this does not automatically cancel or stop the products or services you have purchased with them. This is not something Yolt can do for you, so please revert to the Partner for this.

4.21 We reserve the right to disconnect a Partner from the Partner Platform or to stop making their products and services available and visible within the Yolt App.

4.22 We will always impose strict obligation on our Partners to adhere to privacy legislation, but we don’t assume any responsibility for how they adhere to this or how they protect or process your data or design their security. Please read the applicable section on Partner Platform in our Yolt Privacy Policy to find details about this.

4.23 Our Partner may ask you to read or accept terms and conditions and details about their products and services. Read them, it is most probably important language.

Warnings and things for you to check

4.24 The Providers are wholly responsible for the Accounts you hold with them. This applies even when any instructions or information regarding those Accounts are viewed or transmitted via the Yolt App, or a Partner is your Provider.

4.25 Your use of the Yolt App is entirely voluntary. Many Providers of Accounts are required by law to allow us to access Account Information for use in the Yolt App, or to relay payment instructions, once you have explicitly consented to us doing so. Some may, however, impose restrictions (such as under the terms that you have agreed with them). It is your responsibility to check if your Provider stops you from using the Yolt App (for example, by prohibiting you from downloading your Account Information using tools like the Yolt App). We have no control over your right or ability to view your Account Information or transact on your Accounts.

4.26 On an ongoing basis, including each time you use the Yolt App, you confirm to us that:

4.26.1 you are legally authorised for each Account in respect of which you use the Yolt App (whether or not you are the Account holder) and any joint Account holder has explicitly consented to your use of the Yolt App. You may not use the Yolt App in respect of any Account you are not authorised to use; and

4.26.2 you have the right to use the Yolt App in respect of each relevant Provider's sites (where relevant), and Account Information.

4.27 We do not check Account Information, payment instructions or Partner products or services for accuracy, legality or otherwise. We are not responsible for the Account Information, the way that your Accounts operate (including the execution of payment instructions), or products and services offered by others.

4.28 You acknowledge there may be issues with accessing Account Information or data from your connected Partner products and services, and this being accurate or up to date. For example, when displayed through the Yolt App, Account Information is only updated as recently as is shown in the relevant page of the Yolt App. You may be able to request a refresh through the Yolt App if it appears to be out of date.

4.29 By uploading or submitting any information, content or materials to the Yolt App, you allow us (and our suppliers) a worldwide right to use it to provide the Yolt App to you. More information about how we use your information, and how it is held securely, is in our Privacy Policy.

5. COMPATIBLE DEVICES

5.1 In order to use the App, you are required to have a compatible device and supported software on this. In order to deliver you our services and keep them safe and up-to-date, we might ask you to update your device or may decide to no longer support certain devices or certain software.

6. PROPRIETARY RIGHTS AND LICENCE

6.1 All trademarks, copyright, database rights and other intellectual property rights of any nature in the Yolt App (including its appearance and branding), together with the underlying software code, are owned by ING or its licensors. We may also use open source software code in the Yolt App – further information on this is included in the "About Yolt" section of the Yolt App.

6.2 ING grants you a revocable right to use the Yolt App for your personal (non-commercial) use in accordance with these Yolt App Terms.

6.3 You will not, nor allow third parties on your behalf, to (i) make and distribute copies of the Yolt App; (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Yolt App; (iii) create derivative works of the Yolt App; (iv) rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Yolt App; (v) make alterations to, or modifications of, the Yolt App, or permit the Yolt App to be combined with, or become incorporated in, any other programs.

6.4 You will comply with all technology control or export laws and regulations that apply to the technology used or supported by the Yolt App.

7. Acceptable use restrictions

7.1 You must not:

7.1.1 use the Yolt App in any unlawful way or in breach of these Yolt App Terms, or act fraudulently or maliciously (for example, by accessing other people's Accounts through the Yolt App);

7.1.2 allow any other person to use the Yolt App installed on your device;

7.1.3 infringe intellectual property rights in relation to the Yolt App, or your use of it;

7.1.4 use the Yolt App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other persons (for example, we expect fair levels of use and would not expect you to make a large number of manual requests for Account Information to be updated); and

7.1.5 attempt to alter or decipher any transmissions to or from the servers running any service (for example, by trying to break the encryption protecting those transmissions).

8. DATA PROTECTION

8.1 Any personal information you supply to us (and which we collect from you or other sources) will be used by us in accordance with our Yolt Privacy Policy (www.yolt.com/privacy)

8.2 By using the Yolt App, you explicitly consent to us collecting and using technical information about your usage and device to improve our products and to provide any services to you.

9. suspending and stopping your use

By Us

9.1 We may suspend or end your use of the Yolt App (or part of it, such as payment initiation or connections to products and services from our Partners) at any time. We will usually inform you when this is happening but we can't always do so. We might take this action:

9.1.1 if you breach these Yolt App Terms, for the reasons outlined below in this section;

9.1.2 in the event we are unable to identify you or authenticate your identity or validate your funding sources; and

9.1.3 in other circumstances where we believe that there is a valid reason (such as for risk or fraud management, or at your request if you suspect fraud as described in section 3.6).

9.2 We have no obligation to resume provision of the Yolt App or services to you, or to re-activate your User Login, if suspended or closed. If we permanently end your use of the Yolt App then: (a) the rights granted to you in these Yolt App Terms end, and (b) you must stop use of the Yolt App and remove it from your devices.

9.3 If you are inactive then your User Login could automatically be suspended and you will be required to create a new User Login.

9.4 If we suspect that that the Yolt App's security has been breached, or we suspect unauthorised or fraudulent use of the Yolt App, then we may suspend its use. If we do this, then we will (if the law permits) try to contact you (normally by email) to let you know.

9.5 We may also need to limit, block or stop your usage if we are required to do so by law.

9.6 You agree to provide us with information that we may request in order for us to carry out necessary checks.

9.7 In some cases, to enable us to lift a limit, suspension or other stop on your use of the Yolt App, we may need you to provide us with further information.

By You

9.8 You may stop your use of the Yolt App at any time by removing the Yolt App from your device. Doing so will not automatically delete your user information that we hold. You can delete your user information in the Yolt App If you forget to do this before removing the Yolt App then you can contacting us at hello@yolt.com and we can delete it for you. We will also stop making your information available for active use after 1 year of inactivity on the Yolt App. When your Yolt App or user information is deleted, we will continue to hold certain information about you and your use for as long as it is required to enable us to comply with legal requirements, and for operational reasons such as issue resolution, complaint handling and “Know Your Customer” regulation. See our Privacy Policy for further details on the retention period(s).

10. LIMITATION OF LIABILITY

10.1 The Yolt App has not been developed to meet your individual circumstances. It is your responsibility to ensure that the Yolt App meets your needs.

10.2 We only supply the Yolt App for domestic/personal use. You may not use the Yolt App for commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity. We also have no liability to you for any damage or alteration to your equipment including your devices as a result of the installation or use of the Yolt App.

10.3 All information, content and material displayed on the Yolt App is provided for information only. It is not financial or professional advice. You should not rely on information, content or materials on the Yolt App as the sole basis for making a financial decision. You should use your own judgment, and seek professional advice if appropriate. Accordingly, you agree that we are not responsible or liable to you for:

10.3.1 any action (or inaction) resulting from use of or reliance on information, content and materials displayed in the Yolt App (or any loss or damage you suffer as a result);

10.3.2 third party sites or services linked to or accessed from the Yolt App (or your use of, or reliance on, those sites or services); or

10.3.3 any dealings you have with third parties (including your Providers and other services providers) through the Yolt App.

Our responsibility

10.4 We shall have no liability to you under or in connection with these Yolt App Terms or your use of the Yolt App (whether in contract, tort (including negligence) or any other cause) except as set out in sections 10.5 and 10.6 below.

10.5 Yolt is provided to you completely free of charge and we need to make sure that we can continue to grow it. As such, and subject to section 11.6, if we are liable to you in relation to Yolt and:

10.5.1 it relates to us not having met our obligations under the applicable law to protect your information or keep it secure, or it relates to any obligation under the applicable law that we cannot exclude (or limit, to the extent that it cannot be limited), then we accept that liability in full as required by the law; or

10.5.2 it relates to any other cause (regardless of the form of the action or timing) then we will only be liable to you for loss or damage that you personally suffer that is a foreseeable result of all such causes up to a maximum of £50 in total.

10.6 We are not responsible or liable if the relevant cause arises from your breach or action (such as your fraud or us following your instructions), events outside of our control, or the need to comply with our legal obligations. Other sections of these Yolt App Terms explain further things that we are not responsible or liable for. Nothing excludes or limits our liability for: death or personal injury caused by our negligence; our fraud or fraudulent misrepresentation; or, if we deliberately breach these Yolt App Terms in a major way that is designed to harm you. Your statutory rights are not affected.

Your responsibility

10.7 You agree to reimburse us for any losses we incur as a result of your breach of, or failure to comply with, these Yolt App Terms or if we suffer any losses as a result of your use of the Yolt App.

11. DISCLAIMER

11.1 To the maximum extent permitted by law, we disclaim all implied warranties with regard to the Yolt App. We do not promise that the information, content or materials displayed on the Yolt App are accurate, sufficient or error-free. We do not promise that the information on our system is, when accessed by you, up-to-date or complete. The Yolt App and software are provided "as is" and "as available" without warranty of any kind.

Disable Android Overlay Functionality

11.2 Android devices allow apps to draw or run over other apps, or otherwise interact with other apps ("Overlay Functionality"). This functionality could be abused by third parties to capture the content of the Yolt App and therefore poses a security threat. We strongly advise you not to allow other apps to use Overlay Functionality in order to prevent possible misuse of information such as personal information, access credentials or banking information. If you do permit other apps to use the Overlay Functionality then (unless it's caused by our failings) you are responsible for (and agree to hold us harmless from) any unauthorised access or changes to, or transactions on, your Account(s) resulting from the use of the Overlay Functionality.

12. HOW WE ARE FUNDED

The Yolt App is completely free to use. There is no subscription charge or price. Yet, behind the scenes, we are a big team and we need to keep the Yolt App growing for you. To fund some of this we do receive payments if you choose to use or purchase third party products and services linked from our Partner Platform. We don't compromise ourselves by using those that will give us the largest payments – we always look for the best fit and service for the users of Yolt.

13. PROBLEMS, QUESTIONS & complaints

13.1 Yolt appreciates it greatly if you notify us of a question or problem, because this gives us the opportunity to seek a suitable solution. It also gives us the opportunity to improve its service to you and other customers. Yolt also has an internal complaints procedure. We aim to handle all problems, questions and complaints efficiently and quickly. If you have questions, problems or complaints, regarding the Yolt App then please submit them to hello@yolt.com and include the following information: your name, telephone number; and, a description of your concern.

13.2 If after we have responded to your complaint you remain unhappy, depending upon the complaint, you may be entitled to refer the complaint to the Financial Services Complaints Institute (KiFiD) based in the Netherlands. The Financial Services Complaints Institute is a free, independent service for resolving disputes between customers and financial services institutions like ING which operate under the authority of the Dutch financial services regulators. More information is available at www.kifid.nl.

13.3 Online dispute resolution (English language access to KiFiD): The European Commission has set up an online dispute resolution platform (ODR platform) to help customers who have bought goods or services online from traders established in the European Union. If you have not been able to get your complaint resolved to your satisfaction, you can submit your complaint online through the ODR platform. The platform will then send your complaint to the Financial Services Complaints Institute (KiFiD) for an independent review. You can access the ODR platform at http://ec.europa.eu/odr.

14. CHANGES TO THESE APP TERMS

14.1 We may change the Yolt App Terms at any time and will inform you of a change either (i) through the Yolt App, when you next start the Yolt App, or (ii) by e-mail. The new terms may be displayed on-screen and you may be asked to read and accept them to continue your use of the Yolt App. If these changes materially impact you or materially changes your Yolt experience, we will strive to inform you through our regular channels at least 2 month prior to asking you for confirmation of the new Yolt App Terms.

14.2 We will always act fairly and reasonably when we make these changes. The most common reasons that they will happen are if:

14.2.1 we’re changing the way that an existing part of the Yolt App operates, introducing new functionality, or withdrawing functionality;

14.2.2 we consider that we should take account of developments (or changes we reasonably expect to happen) in technology, security or industry standards and norms;

14.2.3 there are changes in the way that we operate (which could, for example, lead to some aspects of the Yolt App becoming subject to a charge) or we think that we should explain something more clearly; or

14.2.4 there is a change in law (including industry codes) that we follow, or in response to decisions of a regulator or court.

14.3 If you don’t want to accept a change we tell you about in advance, you can close your Yolt App account. You can also end this agreement by closing your Yolt App account at any time after we make the change but the change will apply to you until you do so.

15. KEEPING IN TOUCH

15.1 We will normally contact you using the email address which you use to create your User Login, using notifications within the Yolt App, or using push notifications through your device. We will do this to keep you informed of matters relevant to the Yolt App, where we need to in order to comply with our legal obligations - further details are shown in our Privacy Policy. In some circumstances, it may also be appropriate for us to contact you through other means (such as telephone) where you have provided your number to us and it's helpful to talk things through. When we communicate with you (including by telephone) it is common for us to monitor and keep a record of that communication for quality and training purposes.

15.2 Please remember to tell us if your details change. If we discover or suspect fraud or a security threat, we will need to contact you. Equally, for security reasons, we may block use of the Yolt App if we are unable to contact you or don't receive a response when we try to do so.

15.3 You have the right to receive a copy of these Yolt App Terms – we will send this to you by email if you request it.

15.4 The easiest way to contact us is by emailing hello@yolt.com.

15.5 Please address any postal mail to us at the following address:

Yolt ING Bank N.V. P.O. Box 1800 1000 BV Amsterdam The Netherlands

16. ABOUT US & OUR REGULATORS

16.1 Yolt is registered trade mark of ING Bank NV. ING has its statutory seat in Amsterdam at Bijlmerplein 888, 1102 MG Amsterdam, the Netherlands, and is entered in the Amsterdam Trade Register under no. 33031431.

16.2 ING is regulated and licensed by the De Nederlandsche Bank ('DNB') and the European Central Bank ('ECB'). ING is also regulated and licensed by the Autoriteit Financiële Markten ('AFM') and regulated by the Autoriteit Consument & Markt ('ACM'). Information regarding the supervision of ING can be obtained from DNB (www.dnb.nl), ECB (www.bankingsupervision.europa....), AFM (www.afm.nl), or ACM (www.acm.nl).

16.3 When providing services that are regulated by the DNB in connection with Yolt (which are known as "account information services", "payment initiation services" and “mediation or broking activities”), ING does so through its right to operate in the UK under its banking license (this is called "inward passporting") or may be separately licensed locally for these services – you can find more information about this on the UK Financial Conduct Authority's website (www.fca.org.uk/firms/passporti...), with details on ING at register.fca.org.uk (reference number: 124940).

17. OTHER IMPORTANT TERMS

17.1 We may transfer our rights and obligations under these Yolt App Terms to another organisation, but this will not reduce your rights or those obligations. You may not transfer your rights or obligations to another person.

17.2 If we fail to insist that you perform any of your obligations, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. Any waiver would need to be given by us in writing.

17.3 Each of the conditions of these Yolt App Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

17.4 Please note that these Yolt App Terms, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

17.5 These Yolt App Terms and our Privacy Policy are drawn up in the English language. All written communications between you and us relating to these Yolt App Terms and our Privacy Policy are to be in English.

Version: 4 – Published 7th January 2019, effective 7Th January 2019

The updates in this version have been made to:

  • Add the new Know Your Customer and Customer Due Dilligence requirements
  • Add the new (upcoming) payment initiation functionality.
  • Add the Partner platform and third party product and services.