FAQs

What is the Yolt Card?

How to activate your new card

How do I top up my Yolt Card?

How can I see my PIN?

How can I change my card PIN?

I haven't received my card

Does Yolt have any card fees?

Is there a limit on ATM withdrawals?

Can I change withdrawal limits on my card?

Can I use my card abroad?

Can I make purchases online?

Is there a spend limit on purchases at physical or online merchants?

Can I top up the card with cash?

Does Yolt support overdrafts?

Do I need a good credit score / history to open a Yolt Account?

What’s the difference between the 5-digit app passcode and card PIN code?

What’s the difference between the virtual and physical cards?

What’s an “active card check”?

Is Yolt free?

How to top-up Yolt using a debit card

How much can I top up via an account connected to Yolt or via bank transfer?

How much can I top up using a debit card?

Why are my contactless payments being declined?

Why do some merchants decline my Yolt Card?

I sent money to the wrong person

I can't transfer money from Yolt to my connected accounts

I've made a transfer from Yolt but the recipient hasn't received it

I can't make transfers after changing my phone number and email address

I've topped up using my debit card and my Yolt balance hasn’t updated yet

I've topped up from one of my accounts connected to Yolt but my balance hasn’t updated yet

I think someone has taken money out of my account

What happens if I’m overcharged or never receive my order?

I want to cancel a transaction

I want a refund, what’s the process?

I’ve been charged twice

I’ve been wrongfully charged, what do I do?

Reporting fraud

Why can’t I transfer money to Luno, Swissborg and Binance from my Yolt Account?

Do I need to connect my bank to Yolt?

Does Yolt have agreements with banks?

What if my bank isn't listed?

What's an API?

What's the difference between open banking and PSD2?

What's a TPP?

Why can't I add my account via open banking?

When will my bank support open banking?

Does this break my bank's terms and conditions?

My bank account isn’t supported

I need help connecting my account(s) to Yolt

I've got duplicated accounts

I've got duplicate transactions

My transaction has an incorrect merchant

Is Yolt becoming a bank?

Who can use Yolt?

How do you make money?

How do I report a bug?

Is it safe to connect my bank accounts to the app?

What security measures does Yolt have in place?

Is Yolt regulated?

Does my bank allow this?

Reporting vulnerabilities

Is my money safe with Yolt?

Is Yolt a bank?

Will the Yolt team ask for my banking details?

How do you protect me from fraud?

Is a virtual card safer than a physical card?

What is confirmation of payee name?

Can I opt out of the Confirmation of Payee service?

How does Confirmation of Payee affect Yolt transfers?

How do I check my name?

What do I need to do when someone is paying me?

I did not request an account recovery

How secure is the app and my data?

Do you store my sensitive banking data?

What data could Yolt get access to exactly?

How do you handle my personal information?

What if I want to delete my account?

Can my account be remotely deactivated?

Do you sell my data?

If I delete my account, what happens to my data?

How do you protect against hacking?

Why do you need my phone number and email address for installing the app?

How do I update my personal details?

I've had to change my phone number, how can I update this in Yolt?

I've forgotten my 5-digit passcode, what do I do?

What do you do with my spending data?

Is my data safe?

What is KYC?

Why is ID verification needed?

Do I have to do this?

How does it work?

Which forms of ID can I use to open a Yolt Account?

How will I be updated on the status of my submission?

Are you going to sell information to a third party?

Is my data safe?

What are the possible outcomes of ID verification?

Are business accounts supported?

Can I open a business account with Yolt?

Can I submit my documents in a different way (such as email or post)?

Why do you need me to take a selfie?

How long will it take for Yolt to perform the identity verification checks?

How to refresh accounts

How to set a budget

How to re-categorise a transaction

How to add a new bill or subscription

How to hide accounts

How to recover your account

How to get your recovery code

How to get your recovery password

How to set a Goal

How to activate or deactivate Boosters

How do I set and edit a weekly challenge amount?

How to transfer money to my Money Jar

How to empty the Money Jar

How do I top up my Yolt Account

How do I export a copy of my data?

How do I get my Yolt account statement?

Why are my connected bank accounts not updated in real time?

I've lost my recovery code and password

What is the Money Jar used for?

How does the Money Jar work?

What happens to the money I save using the Money Jar?

Can I come back to Yolt if I change my mind?

Can I categorise a pending transaction?

What is Yolt Pay?

How secure is Yolt Pay?

Why are only some of my accounts supported by Yolt Pay?

Can I make a payment to my credit card from Yolt Pay?

Can I use Yolt to pay in crypto currency / bitcoin?

Can I set a direct debit / regular payments using Yolt?

Who can I pay?

How do I refer a friend to Yolt?

I’ve referred a friend, but my Rewards balance hasn’t updated

What is a Reward?

How do I earn Rewards?

Where do I find my Rewards balance?

My Rewards balance hasn’t updated

How do I exchange my Rewards?

What are cashback vouchers?

Can I have the old version back?

Ready to update?

I don’t want to order a card; can I still use the app?

Do I have to update?

Why are you offering a card?

How do I add my Yolt Card to Apple Pay?

Where can I use my Yolt Card with Apple Pay?

What devices can I add my Yolt Card to with Apple Pay?

Are there any payment limits when I use my Yolt Card with Apple Pay?

What happens if I enable Apple Pay and I lose my device?

How do I remove my Yolt Card from my Apple Wallet?

Can I still use Yolt with Apple Pay if I’ve frozen my Yolt Card?

What’s the easiest way to use my Yolt Card to pay on TfL?

How do I make my Yolt Card the default card in my Apple Wallet?

What's the difference between Apple Pay and Contactless?