FAQs

Why is Yolt closing down?

How long do I have until Yolt closes down?

How do I get my Yolt account statement?

How do I safely dispose of my Yolt card?

How do I export a copy of my Yolt data?

How do I remove my money from my Yolt account?

How do I delete my account?

What happens to my bank connections after I delete my account?

I have a card but have not activated it yet, what do I do with this?

I have a card but have not activated it yet and I have deleted my Yolt account

I do not have an alternative account to transfer my remaining balance to, what can I do about this?

Can I get my balance transferred to my next of kin / spouse?

I’m not sure if I have an account with Yolt, how can I check if my details are on your systems?

I used to have my Yolt account on iOS and now use an Android device, how can I recover my account?

I can’t access the app but I have an account, how can I delete my account?

I can’t access the app so I don’t know if I have money in my account, what can I do?

I’ve tried making a transfer through the app but it failed, what can I do?

I closed my account but got a refund paid into it afterward, what can I do about this?

I have rewards pending, how do I redeem them?

Does this mean my account with Yolt partners is also going to be deleted/closed?

What should I do with my direct debits and recurring transactions?

Is my money still safe during the closure period?

What will happen to the Yolt community/Facebook page?

I filmed testimonials for Yolt and/or took part in a PR case study, what will happen to these recordings?

What are you going to do with all the data you’ve collected throughout the years?

Can I keep the Yolt app installed on my phone even after Yolt stops operating?

Is there a chance of Yolt coming back?

How do I top up my Yolt Card?

How do I view the PIN for my Yolt Card?

How can I change my card PIN?

How do I unblock my Yolt Card after entering the wrong PIN?

Does Yolt have any card fees?

Is there a limit on ATM withdrawals?

Can I change withdrawal limits on my card?

Can I use my card abroad?

Can I make online purchases?

Is there a spend limit on purchases at physical or online merchants?

Does Yolt support overdrafts?

Why are my contactless payments being declined?

Why do some merchants decline my Yolt Card?

I sent money to the wrong person

I can't transfer money from Yolt to my connected accounts

I've made a transfer from Yolt but the recipient hasn't received it

I think someone has taken money out of my account

What happens if I’m overcharged or never receive my order?

I want to cancel a transaction

I want a refund, what’s the process?

I’ve been charged twice

I've been overcharged by Transport for London on my Yolt Card

I’ve been wrongfully charged on my Yolt Account, what do I do?

Reporting fraud

Do I need to connect my bank to Yolt?

Does Yolt have agreements with banks?

What if my bank isn't listed?

What's an API?

What's the difference between open banking and PSD2?

What's a TPP?

Does this break my bank's terms and conditions?

My bank account isn’t supported

I need help connecting my bank to Yolt

I've got duplicated accounts

I've got duplicate transactions

My transaction has an incorrect merchant

Is it safe to connect my bank accounts to the app?

What security measures does Yolt have in place?

Is Yolt regulated?

Does my bank allow this?

Reporting vulnerabilities

Is my money safe with Yolt?

Is Yolt a bank?

Will the Yolt team ask for my banking details?

How do you protect me from fraud?

How does Yolt keep my money safe?

What is confirmation of payee name?

How does Confirmation of Payee affect transfers to the Yolt Account?

How do I check my name?

What do I need to do when someone is paying me?

How secure is the app and my data?

Do you store my sensitive banking data?

What data could Yolt get access to exactly?

How do you handle my personal information?

What if I want to delete my account?

Can my account be remotely deactivated?

Do you sell my data?

If I delete my account, what happens to my data?

How do you protect against hacking?

Why do you need my phone number and email address for installing the app?

I've forgotten my 5-digit passcode, what do I do?

What do you do with my spending data?

Is my data safe?

Are you going to sell information to a third party?

Is my data safe?

What are the possible outcomes of ID verification?

Are business accounts supported?

How to refresh accounts

How to set a budget

How to re-categorise a transaction

How to add a new bill or subscription

How to hide accounts

How to recover your account

How to get your recovery code

How to set a Goal

How to activate or deactivate Boosters

How do I set and edit a weekly challenge amount?

How to transfer money to my Money Jar

How to empty the Money Jar

How do I export a copy of my Yolt data?

How do I get my Yolt account statement?

Why are my connected bank accounts not updated in real time?

I've lost my recovery code and password

What is the Money Jar used for?

How does the Money Jar work?

What happens to the money I save using the Money Jar?

What is Yolt Pay?

How secure is Yolt Pay?

Why are only some of my accounts supported by Yolt Pay?

Can I make a payment to my credit card from Yolt Pay?

Can I use Yolt to pay in crypto currency / bitcoin?

Can I set a direct debit or regular payments using Yolt?

Who can I pay?

I have rewards pending, how do I redeem them?