Download Yolt
Yolt Card
What is the Yolt Card?
How to activate your new card
How do I top up my Yolt Card?
How can I see my PIN?
How can I change my card PIN?
How do I unblock my Yolt Card after entering the wrong PIN?
I haven't received my card
Does Yolt have any card fees?
Is there a limit on ATM withdrawals?
Can I change withdrawal limits on my card?
Can I use my card abroad?
Can I make purchases online?
Is there a spend limit on purchases at physical or online merchants?
Can I top up the card with cash?
Does Yolt support overdrafts?
Do I need a good credit score / history to open a Yolt Account?
What’s the difference between the 5-digit app passcode and card PIN code?
What’s the difference between the virtual and physical cards?
What’s an “active card check”?
Is Yolt free?
How to top-up Yolt using a debit card
How much can I top up via an account connected to Yolt or via bank transfer?
How much can I top up using a debit card?
Troubleshooting payments
Why are my contactless payments being declined?
Why do some merchants decline my Yolt Card?
I sent money to the wrong person
I can't transfer money from Yolt to my connected accounts
I've made a transfer from Yolt but the recipient hasn't received it
I can't make transfers after changing my phone number and email address
I've topped up using my debit card and my Yolt balance hasn’t updated yet
I've topped up from one of my accounts connected to Yolt but my balance hasn’t updated yet
I think someone has taken money out of my account
What happens if I’m overcharged or never receive my order?
I want to cancel a transaction
I want a refund, what’s the process?
I’ve been charged twice
I've been overcharged by Transport for London on my Yolt Card
I’ve been wrongfully charged, what do I do?
Reporting fraud
Why can’t I transfer money to Luno, Swissborg and Binance from my Yolt Account?
Yolt and your bank
Do I need to connect my bank to Yolt?
Does Yolt have agreements with banks?
What if my bank isn't listed?
What's an API?
What's the difference between open banking and PSD2?
What's a TPP?
Why can't I add my account via open banking?
When will my bank support open banking?
Does this break my bank's terms and conditions?
My bank account isn’t supported
I need help connecting my account(s) to Yolt
I've got duplicated accounts
I've got duplicate transactions
My transaction has an incorrect merchant
Yolt and you
Yolt and security
Is it safe to connect my bank accounts to the app?
What security measures does Yolt have in place?
Is Yolt regulated?
Does my bank allow this?
Reporting vulnerabilities
Is my money safe with Yolt?
Is Yolt a bank?
Will the Yolt team ask for my banking details?
How do you protect me from fraud?
Is a virtual card safer than a physical card?
What is confirmation of payee name?
Can I opt out of the Confirmation of Payee service?
How does Confirmation of Payee affect Yolt transfers?
How do I check my name?
What do I need to do when someone is paying me?
I did not request an account recovery
Yolt and your data
How secure is the app and my data?
Do you store my sensitive banking data?
What data could Yolt get access to exactly?
How do you handle my personal information?
What if I want to delete my account?
Can my account be remotely deactivated?
Do you sell my data?
If I delete my account, what happens to my data?
How do you protect against hacking?
Why do you need my phone number and email address for installing the app?
How do I update my personal details?
I've had to change my phone number, how can I update this in Yolt?
I've forgotten my 5-digit passcode, what do I do?
What do you do with my spending data?
Is my data safe?
Identity verification
What is KYC?
Why is ID verification needed?
Do I have to do this?
How does it work?
Which forms of ID can I use to open a Yolt Account?
How will I be updated on the status of my submission?
Are you going to sell information to a third party?
Is my data safe?
What are the possible outcomes of ID verification?
Are business accounts supported?
Can I open a business account with Yolt?
Can I submit my documents in a different way (such as email or post)?
Why do you need me to take a selfie?
How long will it take for Yolt to perform the identity verification checks?
How-to guides
How to refresh accounts
How to set a budget
How to re-categorise a transaction
How to add a new bill or subscription
How to hide accounts
How to recover your account
How to get your recovery code
How to get your recovery password
How to set a Goal
How to activate or deactivate Boosters
How do I set and edit a weekly challenge amount?
How to transfer money to my Money Jar
How to empty the Money Jar
How do I top up my Yolt Account
How do I export a copy of my data?
How do I get my Yolt account statement?
Questions about the app
Why are my connected bank accounts not updated in real time?
I've lost my recovery code and password
What is the Money Jar used for?
How does the Money Jar work?
What happens to the money I save using the Money Jar?
Can I come back to Yolt if I change my mind?
Can I categorise a pending transaction?
Moving money with Yolt Pay
Yolt Rewards
The Yolt update
Apple Pay
How do I add my Yolt Card to Apple Pay?
Where can I use my Yolt Card with Apple Pay?
What devices can I add my Yolt Card to with Apple Pay?
Are there any payment limits when I use my Yolt Card with Apple Pay?
What happens if I enable Apple Pay and I lose my device?
How do I remove my Yolt Card from my Apple Wallet?
Can I still use Yolt with Apple Pay if I’ve frozen my Yolt Card?
What’s the easiest way to use my Yolt Card to pay on TfL?
How do I make my Yolt Card the default card in my Apple Wallet?
What's the difference between Apple Pay and Contactless?