Download Yolt
Yolt Card
What is the Yolt Card?
How to activate your new card
Is there a limit on ATM withdrawals?
I haven't received my card
Can I make purchases online?
Can I top up the card with cash?
Does Yolt support overdrafts?
Do I need a good credit score / history to open a Yolt Account?
What’s the difference between the 5-digit app passcode and card PIN code?
What’s the difference between the virtual and physical cards?
Is there a spend limit on purchases at physical or online merchants?
Can I change withdrawal limits on my card?
Can I use my card abroad?
I want to cancel a transaction
What’s an “active card check”?
I’ve been charged twice
I sent money to the wrong person
Is Yolt free?
Does Yolt have any card fees?
How do I top up my Yolt Card?
Why are my contactless payments being declined?
A payment with my Yolt Card has failed
I think someone has taken money out of my account
What happens if I’m overcharged or never receive my order?
I want a refund, what’s the process?
I’ve been wrongfully charged, what do I do?
Reporting fraud
How much can I top up using a debit card?
How much can I top up via an account connected to Yolt or via bank transfer?
I've topped up from one of my accounts connected to Yolt but my balance hasn’t updated yet
Yolt and your bank
Do I need to connect my bank to Yolt?
Does Yolt have agreements with banks?
What if my bank isn't listed?
What's an API?
What's the difference between open banking and PSD2?
What's a TPP?
Why can't I add my account via open banking?
When will my bank support open banking?
Does this break my bank's terms and conditions?
My bank account isn’t supported
I need help connecting my account(s) to Yolt
I've got duplicated accounts
I've got duplicate transactions
My transaction has an incorrect merchant
Yolt and you
Yolt and security
Is it safe to connect my bank accounts to the app?
What security measures does Yolt have in place?
Is Yolt regulated?
Does my bank allow this?
Reporting vulnerabilities
Is my money safe with Yolt?
Is Yolt a bank?
Will the Yolt team ask for my banking details?
How do you protect me from fraud?
Is a virtual card safer than a physical card?
Yolt and your data
How secure is the app and my data?
Do you store my sensitive banking data?
What data could Yolt get access to exactly?
How do you handle my personal information?
What if I want to delete my account?
Can my account be remotely deactivated?
Do you sell my data?
If I delete my account, what happens to my data?
How do you protect against hacking?
Why do you need my phone number and email address for installing the app?
I've forgotten my 5-digit passcode, what do I do?
What do you do with my spending data?
Is my data safe?
Identity verification
What is KYC?
Why is ID verification needed?
Do I have to do this?
How does it work?
How will I be updated on the status of my submission?
Are you going to sell information to a third party?
Is my data safe?
What are the possible outcomes of ID verification?
Are business accounts supported?
Can I open a business account with Yolt?
Can I submit my documents in a different way (such as email or post)?
Why do you need me to take a selfie?
How long will it take for Yolt to perform the identity verification checks?
How-to guides
How to refresh accounts
How to set a budget
How to re-categorise a transaction
How to add a new bill or subscription
How to hide accounts
How to recover your account
How to get your recovery code
How to set a Goal
How to activate or deactivate Boosters
How do I set and edit a weekly challenge amount?
How to transfer money to my Money Jar
How to empty the Money Jar
How do I top up my Yolt Account