I've lost my recovery code and password
For security reasons, we can’t reset or resend your recovery code or recovery password. If you have access to your old phone, you can log in to Yolt and find your recovery details in the app Settings > Recovery Settings.
If you’ve forgotten your recovery details and are using an iOS device, you can also recover your account by doing your ID verification once again.
Simply download Yolt, tap ‘I’ve already signed up’ and follow the steps:
- Enter your email address
- Tap on the recovery link sent to you via email
- Tap ‘I forgot these details’ when prompted to enter your recovery details
- Take a selfie
- Enable notifications so that we can let you know when your account has been recovered
Please note: this option is only available on iOS devices for the time being. If you’re using an Android device, please get in touch at firstname.lastname@example.org so we can help you.