I've made a transfer from Yolt but the recipient hasn't received it

Depending the recipient’s bank, it can take a few hours to up to 1 working day for the their account balance to update. This is often the case if the receiving bank needs to perform any extra security checks on your transfer.

If you see a confirmed outgoing transaction from Yolt, please ask the recipient to check their pending transactions. If they still can't find the payment in their account after a few hours, the recipient should contact their bank to check if your transfer was received.

You'll be able to retrieve your Yolt account number and sort code from the Wallet tab > Yolt account > View details. You can also find your payment reference details in the Transactions tab > Tap on the transfer to view these details.

If you still need help, please call us on 0800 130 3060 and one of our agents will be able to help you to look into this.