Reporting fraud

If you don’t recognise a transaction or payment, take the following steps to protect your account and stop any further unauthorised transactions from being made:

• Go the Wallet tab, tap Card Settings and Freeze your card
• Double check the payment details. Do you recognise the merchant, date, amount?
• Check if someone you know has used your account. We don’t recommend sharing your card details but if you have, please double check if the person you shared them with has made any transactions
• Raise a fraud ticket with us. Head to the Settings page and tap Contact Yolt