What are the possible outcomes of ID verification?
There are three possible outcomes from out KYC ID check:
• Approved: Your registration’s complete
• More information required: There could be a few reasons for this, like mismatched data, incorrect or damaged documents or your selfie might not meet out requirements. Check the reason given in the app and try again. If you need help, get in touch with our customer support team at firstname.lastname@example.org
• Rejected: If your submission’s been rejected that means we weren’t able to identify you, authenticate your identity or validate your identity against our KYC and risk management framework – so you won’t be able to complete our registration process
You can read more in our T&Cs about what happens to your data, and if you already had an active Yolt Account.