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FAQs » I want a refund, what’s the process?

I want a refund, what’s the process?

It’s best to contact the merchant directly for refunds or to settle any disputes.

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Yolt is a registered trade mark of Yolt Group BV. The Yolt App is provided by Yolt Limited, except for the Account Information & Payment Initiation services (“TPP Functions”). The TPP functions are provided by Yolt Technology Services Limited (“YTS Limited”).

YTS Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the TPP Functions. You can find details on YTS at register.fca.org.uk (reference number: 921127). Yolt Limited acts on behalf of YTS Limited, as YTS’ agent, in supporting the TPP Functions.

Yolt Limited’s registered office is a 8-10 Moorgate, London EC2R 6DA, United Kingdom, company number 12388821.

The Yolt Card is an e-money prepaid card issued by PrePay Technologies Limited (“PPS”) pursuant to its licence from Mastercard. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Yolt E-Money Payment Account is an electronic money product and the electronic money associated with it is provided by PPS and distributed and administered by Yolt Limited as an agent of PPS. PrePay Technologies Limited is a company registered in England and Wales with number 04008083, with its head office at 6th floor, 3 Sheldon Square, London W26HY, which can be contacted at PO BOX 3883 Swindon SN3 9EA. PPS is authorised by the Financial Conduct Authority. You can find details on PPS at register.fca.org.uk (reference number: 900010).