KYC troubleshooting

Say cheese – here's how to get your account verified.

KYC troubleshooting

Say cheese – here's how to get your account verified.


Why do I have to confirm my ID?

We need to make sure it’s really you opening an account.

Through a process called KYC (that’s “Know your customer”), we check your submission against anti-money laundering financial service regulation policies. This helps us protect you and Yolt (and develop new features, too).

Tips for taking a photo of your ID

How to capture the perfect ID picture:

Use the real doc

Don’t take a picture of a picture (say, a scanned image of your passport).

Get it in frame

Make sure the whole document’s visible, and snap both sides when asked.

Keep it clear

Double check security features (like holograms) are visible, and the text isn’t blurry in your photo.


What documents does Yolt accept?

You can use the following documents to verify your identity:

  • Passport
  • Residency permit
  • Full driving licence

How to take the perfect selfie

It’s time for your close-up:

Set the scene

Take your picture in a well-lit room (and make sure it’s just you in the shot).

Get ready to pose

Make sure nothing's covering your face – and keep your sunglasses off.

Try not to blink

Keep your head in the oval, look straight at the camera and keep your eyes open.


I’ve been waiting over 24 hours for you to confirm my ID

We review submissions between 7.30am and 9.30pm on Monday to Friday, and 9am – 7pm on Saturday and Sunday.

We’ll send you a nudge to update you on your submission. If it’s been over 24 hours and you haven’t heard from us, get in touch and we’ll help you out.


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