Other issues that may prevent your submission being accepted
Verifying your identity on your new Yolt account.
If you've already gone through our verification process on a previous Yolt account, we'll need to match your previous account to your new one before accepting your submission. You can also try with a different form of ID or get in touch with our team who will assist you.
Please confirm the following information so we can verify your request is genuine and allow you to go through the identity verification process again:
1. Please let us know the month and year you downloaded Yolt?
2. Please tell me how many banks you have connected to Yolt?
3. Please let me know the banks (Barclays current account) you have connected to Yolt?
Submission in progress for longer than 24 hours.
KYC submissions are reviewed between Monday to Friday 6am - 10pm, Saturday and Sunday 8am – 8pm. Once submitted, you’ll receive a notification to let you know if your submission was successful, rejected or if more information is required. If you haven't heard back from us, please get in touch and the team will happily assist you.