KYC troubleshooting

Say cheese – here's how to get your account verified.

KYC troubleshooting

Say cheese – here's how to get your account verified.


Why do I have to confirm my ID?

We need to make sure it’s really you opening an account.

Through a process called KYC (that’s “Know your customer”), we check your submission against anti-money laundering financial service regulation policies. This helps us protect you and Yolt (and develop new features, too).

Tips for taking a photo of your ID

How to capture the perfect ID picture:

Use the real doc

Don’t take a picture of a picture (say, a scanned image of your passport).

Get it in frame

Make sure the whole document’s visible, and snap both sides when asked.

Keep it clear

Double check security features (like holograms) are visible, and text isn’t blurry.


What documents does Yolt accept?

You can use your

  • Passport
  • Residency permit
  • Driving licence

To verify your ID.

How to take the perfect selfie

It’s time for your close-up:

Set the scene

Take your picture in a well-lit room (and make sure it’s just you in the shot).

Get ready to pose

Make sure nothing's covering your face – and keep your sunglasses off.

Try not to blink

Keep your head in the oval, look straight at the camera and keep your eyes open.


I’ve been waiting over 24 hours for you to confirm my ID

We review submissions between 6am and 10pm, Monday to Friday and 8am – 8pm on Saturday and Sunday.

We’ll send you a nudge to update you on your submission. If it’s been over 24 hours and you haven’t heard from us, get in touch and we’ll help you out.

Verifying my identity on a new Yolt Profile

Verified your ID on an old Yolt Profile? So we can accept your submission, we’ll need to match your old details with your new ones.

You can also try using a different form of ID, or get touch with the team to speed things up.

So we can verify your request and get you through ID verification again, we need to confirm:

When

You first downloaded Yolt.

How

Many banks you connected.

Which

Banks you connected to.


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