Account availability and bugs

When Banks are conducting maintenance or encounter a bug, this can have a knock-on effect on our connections.

This page is your one-stop shop to keep up to the date with all the current bugs and connectivity issues.

Account availability and bugs

When Banks are conducting maintenance or encounter a bug, this can have a knock-on effect on our connections.

This page is your one-stop shop to keep up to the date with all the current bugs and connectivity issues.

Last updated: 26 May 2021

Connected accounts not appearing on Wallet tab.

Some iOS users may not be able to see their connected accounts on the Wallet tab. Please note, most times this is just temporary and you just need to wait for the accounts to refresh (about 30 seconds) and they’ll automatically come back.

If you can’t see your accounts after 30 seconds, please tap on the refresh icon on the top right of the screen and wait until it has stopped moving, next, log out of the app without hard closing it (i.e. simply by swiping up or by tapping the home button) and then log back in. You should then be able to see your accounts again.

If the issue persists, please make sure that you're on the latest version of Yolt and, if you are, please tap on the button below and we’ll let you know as soon as we’ve made progress.

Notify me when solved