Account availability and bugs

When Banks are conducting maintenance or encounter a bug, this can have a knock-on effect on our connections. This page is your one-stop shop to keep up to date with all current bugs and connectivity issues.

This page is your one-stop shop to keep up to the date with all the current bugs and connectivity issues.

Current status by connection

HSBC Savings and Credit cards
Error/type
HSBC timeout
Last updated
18th February 2020
Notify me when solved
Description

As part of PSD2, banks have to adhere to a new requirement called Strong Customer Authentication (or SCA for short). As you may have noticed, HSBC has changed the way you login to your online banking account, asking that you use a Digital Secure Key.

Unfortunately, HSBC is not providing access for credit and savings accounts via API and, as mentioned previously, the current flow using a Digital Secure Key is not ideal. For this reason, we've made the decision to un-support HSBC credit and savings accounts until they can offer support via an API. We do hope to have them back in Yolt soon, click below to set up an alert so you're notified as soon as we've made progress.

Notify me when solved
Barclaycard
Error/type
Bank flow optimisation
Last updated
18th February 2020
Notify me when solved
Description

We're currently optimising our bank flows for Barclays and Barclaycard at the moment which means you won't be able to add it to Yolt just yet. If you're experiencing this issue, please tap on the button below to be notified as soon as we’ve made progress!

Notify me when solved

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