App terms and conditions

These Terms & Conditions governs your use of (i) the Yolt App delivered by Yolt Limited; and (ii) the payment services as part of the Yolt App, delivered by Yolt Technology Services Limited.

The Yolt Card and Yolt Top-Up Account are issued by and delivered by PrePay Technologies Limited (PPS). Your use of the Yolt Card and Yolt Top-Up Account is governed by their Terms and Conditions, which can be found in the “PPS Terms and Conditions” section below or on www.yolt.com/legal.

Welcome to Yolt! We’re happy to have you on board and hope you enjoy unthinking money with us.

Yolt is the money app that helps you stay motivated and reach your goals by spending smart and growing your savings easily, every day.

Yolt:

  • Provides you with a top-up account and card for daily spending
  • Makes saving easy through round ups and boosters
  • Provides you with your own virtual money jar for savings
  • Enables you to focus your savings with specific goals
  • Gives you one overview of your connected accounts and credit cards
  • Allows you to initiate payments and move money between your accounts
  • Gives you smart money insights about your spending and saving
  • Simplifies budgeting across top categories
  • Helps you to save through deals with our carefully selected partners or get a better return on your savings
  • Provides personalised offers from your favourite shops through Yolt and earn rewards from your favourite brands

Security is our number one priority. We have bank level security measures which mean your information is guarded and protected. We are a Fintech owned by ING, one of the leading banks in Europe and an innovation frontrunner serving more than 36 million customers in more than 40 countries.

Here are all our terms and conditions, so you can fully understand just how Yolt works and what rules of the game apply when using it. Please read our Yolt Privacy Policy to learn in detail how we handle your data

If you have any questions at all, don’t hesitate to get in touch via hello@yolt.com.

Download our T&Cs as a PDF.

Enjoy exploring Yolt!

1. APP TERMS & WHO WE ARE
1.1 By installing the Yolt App and using our services, you agree to be bound by:
1.1.1 these terms of use (" App Terms"); and
1.1.2 our Privacy Policy.
1.2 Please review them carefully before you accept them. If you do not agree to these Yolt App Terms you cannot use our services You may only use the Yolt App if you are 18 years or older. By installing the Yolt App, you confirm that you are.
1.3 These Yolt App Terms will apply to the relationship between us and you in respect of the period from when you first download the Yolt App, until you delete it and cease to be registered with us – see section 12 if you wish to find out more.
1.4 In these Terms, reference to "we", "us", "our" or "Yolt" is as follows:

Function

Who

Providing all of the Yolt App functions, except TPP Functions

Yolt Limited (company number 12388821) ("Yolt Limited").

"TPP Functions", which means the functions in section 6

Yolt Technology Services Limited ("YTS"). YTS is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 for the TPP Functions. You can find details on YTS at register.fca.org.uk (reference number: 921127. Yolt Limited acts on behalf of YTS, as YTS' agent, in supporting the TPP Functions

1.5 Each of Yolt Limited and YTS may rely upon and enforce these App Terms. Yolt Limited and YTS each have their registered offices at 8-10 Moorgate, London, United Kingdom, EC2R 6DA – see section 18 for contact details.

2. THE YOLT APP
2.1 The "Yolt App" means the software application and services available through it called 'Yolt' provided by us to offer you personal financial management tools.
2.2 The Yolt App can be used on most Apple iOS and Android OS devices.
2.3 We may update the Yolt App to add and improve its functions. Depending on the update, you may not be able to use the Yolt App until you have downloaded the latest version and accepted any new or additional terms.
2.4 If you have any issues with the Yolt App, please contact us at hello@yolt.com and we will do our best to help you.
2.5 The Yolt App is provided for convenience. You acknowledge that parts of the Yolt App (and the services provided through the Yolt App) are dependent upon other people (third parties). We try to ensure that the Yolt App services are available to you at all times, though we can't promise that it will always be available or work perfectly (for example, in the case of maintenance, fraud, or a fault in the systems used to provide the Yolt App). These events are sometimes outside of our control.
2.6 We are under no obligation to deliver you the Yolt App, allow you access to a Yolt Card or Yolt Top-Up Account and we might have business reasons to not service you as our customer.

3. YOUR USER LOGIN, RECOVERY CODES, AND KEEPING THEM SECURE
3.1 You need to register on the Yolt App to use it. This will create a profile in the Yolt App (your "User Login"). This section contains information on how you can keep your User Login safe.
3.2 When you create a User Login, you can choose your own passcode code. As a security precaution, we won't be able to see your passcode code, but we will store it securely. You must keep your passcode code secret. If you lose your passcode code you will need to create a new User Login as we can't give you a new passcode. We’ll never ask you to tell us your passcode or recovery code, so you shouldn’t share it with anyone, even if you think that they work for Yolt.
3.3 The Yolt App also has the functionality to use your device’s stored biometric data (such as fingerprint or facial recognition data) to grant access. Some devices have the ability to store multiple sets of biometric data, allowing family, friends or other users access to your device. We strongly advise that you do not register multiple peoples' biometric data on your device, but if you do, ensure that you do not share your device with a person who is not authorised to access your Account(s) as this could result in an unauthorised person having access to your Account(s).
3.4 If you wish to re-install the Yolt App, or install the app on a new device, then before you first remove the Yolt App you can generate a unique 16-digit 'recovery code' to allow you to recover your profile. Or you can use the recovery password which you have created when you signed up. You are responsible for keeping your recovery code/password secret and not showing it to anyone else. To help with this, we strongly advise that you do not store the recovery code/password on your device. If you delete your profile – as described in section 12 – then the recovery code/password will not work.
3.5 Unless it's caused by our failings, you are responsible for (and agree to hold us harmless from) unauthorised access or changes to, or transactions on, your Account(s) resulting from shared access to your device or other people having access to your Yolt App's User Login, passcode or recovery code.
3.6 If you find out or suspect that Yolt App's User Login, passcode, or recovery code has been lost, stolen, or someone has used it without your permission, you must tell us as soon as possible. You can let us know by emailing hello@yolt.com. If you do so, then we can deactivate your Yolt App (including access to your Accounts through the Yolt App) and together with PPS help you with blocking your Yolt Card, but remember that you may also need to inform your Providers (described in section 6) if the security of any Accounts may have been compromised.

Identification and Verification

3.7 You agree to cooperate with all requests made by us to identify you and verify your identity and this is conditional for granting you access to the Yolt App, a Yolt Card or Yolt Top-Up Account or parts of the Yolt functionality. This identification may include asking you for information so we can identify you, including requiring you to take a photo of your identification documents and a selfie and a video recording of you taking that selfie. We may verify your information against third party databases or through other sources.
3.8 You must ensure the information in your Yolt App is always accurate and up to date. If at any time we believe that your information is outdated or inaccurate, we may require you to update this information and we may require you to through the identification and verification process again.
3.9 We are required by law to do a number of checks before granting you access. This may lead to our business decision to refuse you access to the Yolt App, a Yolt Card or Yolt Top-Up Account. Yolt has automated certain parts of the identification and verification process. However, we do not use automatic processing or profiling to make any decisions about your application as a whole. Part of our identification and verification process involves a manual human check assessing applications that based on the automated portion of the process may be rejected. The assessment that will lead the business decision to refuse a user always includes a manual review of your application and the outcome of the checks.
3.10 We are under no obligation (neither under GDPR nor under the applicable regulations on Know-Your-Customer and Customer Due Diligence) to inform you as to reason why applications are rejected or inform you on our risk management framework or the business decisions surrounding this.

4. THE YOLT APP SERVICES
4.1 The Yolt App includes the following major functions:
4.1.1 Account Information & Payment Initiation (our TPP Functions): This lets you combine your balance, income and expense information from credit cards, current accounts, and savings accounts (and, in limited cases, other forms of accounts) from banks and other financial institutions ("Accounts") in one clear view. It also offers the ability to instruct money to be sent from some Account types. Find out more in section 6.
4.1.2 Yolt Card & Yolt Top-Up Account: Yolt offers you access to the Yolt Card and Yolt Top-Up Account via the Yolt App and to use these in the Yolt App services. This is a service delivered by our partner PrePay Technologies Limited and distributed in and through our App. Please see section 5 below to read more how this work.
4.1.3 Yolt Money Jar & Boosters: Yolt helps you save by automatically moving money from your connected accounts and Yolt Card to your money jar. Turn on boosters to automate saving based on you and your routine.
4.1.4 Smart Money Insights & Nudges: Yolt offers smart insights that make your money easy to understand. See what you’ve spent, where, and avoid surprises thanks to predicted debits. These are based upon analysis of your Account Information, other information you provide, and your settings. Alerts may be delayed or prevented by a variety of factors and we cannot guarantee that they will be delivered on time or based on accurate information.
4.1.5 The ability to act on these Insights: Yolt enables you to make smart decisions and act positively when it comes to your money. Set yourself budgets define savings goals and get in the habit of saving every day.
4.1.6 Partner Platform: Yolt offers the possibility to products and services of third parties (“Partners”) to the Yolt App and enable you to purchase Partner products and services through connections in the Yolt App. You might see where you are able to save by using their – for example, look for a better energy deal or get more interest on your savings account. Some of our partners may offer products and services related to your (life) goals, such as retiring early or going on that dream.
4.1.7 Deals: Yolt offers you the possibility to find special deals for products and services of third parties (“Deal provider”) such as cashback or rewards (from the partner or Yolt or both, discounts, vouchers. All deals are exclusive to Yolt users, that may or may not have engaged with the Partner before. Specific terms and conditions and restrictions may apply to these deals. We will inform you of this before you accept a deal.
4.1.8 Rewards: Get personalised offers from your favourite shops through Yolt and earn rewards on each purchase. You can exchange your rewards for cashback which you can use at selected retailers.
4.2 The Yolt App will provide information on similar Yolt and third party products or services that you may be interested in. You have the right to opt out of these communications; please see our Privacy Policy (www.yolt.com/privacy) for more information on how you can do this. The Yolt App may also provide general tips and educational material.
4.3 We may use third party suppliers to support us in providing the Yolt App. We take reasonable care in selecting our suppliers so as to protect your security.

5. YOLT CARD AND YOLT TOP-UP ACCOUNT
5.1 As part of the Yolt App you are given access to the use of the Yolt Card and Yolt Top-Up Account:
5.1.1 The Yolt Card is a prepaid Mastercard debit card associated with your Top-Up Account, including any Virtual Cards (and including any additional card(s) that you may request); and
5.1.2 The Top-Up Account is an electronic money account(s) which is accessible via the Yolt App.
5.2 The Yolt Card is issued to you by our partner PrePay Technologies Limited (PPS) and the electronic money associated with your Top-Up Account is held with PPS which is accessible via the Yolt App.
5.3 The use of your Yolt Card and Yolt Top-Up Account are governed by the separate PPS Terms & Conditions and PPS Privacy policy that you have accepted as part of installing the Yolt App and activating your Yolt Card and Yolt Top-Up Account. Information on the use of the Yolt Card and Yolt Top-Up Account can be found there.
5.4 The Yolt Card and Yolt Top-Up Account are distributed through the Yolt App but they are not part of the Yolt App services. We are not a party to the contractual relationship between PPS and you and we have no liability to you under or in connection with the Yolt Card or Yolt Top-Up Account.
5.5 We have the right to change the provider and issuer of the Yolt Card and Yolt Top-Up Account.
5.6 Charges may apply on the use of the Yolt Card and Yolt Top-Up Account. You can find these in the PPS documentation. We reserve the right to charge you on behalf of PPS and/or through the Yolt App and the Yolt Top-Up Account connected to you in the Yolt App. Don’t worry: you will never be charged twice through both Yolt and PPS.

6. YOUR ACCOUNT INFORMATION, INITIATING PAYMENTS (TPP FUNCTIONS)
The functions described in this section are provided to you by YTS.
We will act on your behalf

6.1 To make the most of the Yolt App you can load up financial information from your Accounts ("Account Information"). This is done by instructing us (on the Yolt App) to retrieve Account Information held online by the banks and other financial institutions with which you have a customer relationship (your "Providers"). By doing so, you authorise us (and our third party suppliers) to contact your Providers, on your behalf, to retrieve Account Information requested by you. You explicitly consent to us (and our third party suppliers) having the right to act in your name to contact the Providers, and to retrieve and (in line with our Privacy Policy) use the Account Information, in respect of the Accounts that you add into the Yolt App - this is one type of "Account Consent". More information on how this works is below.
6.2 We will access the Account Information from each of your Providers in one of two ways:
6.2.1 Through your Provider's Application Programming Interfaces ("API"): Using this approach, our automated tools will access the API of your Provider after you have given consent and authenticated yourself to the Provider and then retrieve information from each Account that you have setup so that we can present it to you through Yolt App
6.2.2 Through a dedicated interface made available to Yolt by your Provider: This allows us to make requests to your Provider to send items of Account Information to Yolt. Your Provider will then send this information to us, unless you have told them not to.
The information that Yolt requests through each of these options is described in more detail when you follow the process to add an Account in the Yolt App.
6.3 When we access and retrieve Account Information from your Provider, we act on your behalf (in legal words, we act as your "agent"), with your explicit consent, and not on behalf of any Provider. Our suppliers are also entitled to rely on this.
6.4 To keep the Yolt App up to date, we will use automatic tools to access the Account Information:
6.4.1 on a regular basis (usually, up to four times every 24 hours based on a background refresh); and,
6.4.2 when you log in to the Yolt App and you manually request a refresh on the Yolt App.
6.5 Your explicit consent to us to access specific Accounts or Providers may be subject to time limits (e.g. 90 days) – once we reach these time limits you will need to provide a confirmation of your explicit consent through the Yolt App if you wish us to be able to continue accessing and retrieving Account Information from your relevant Provider(s).
Initiating Payments from your Accounts

6.6 When you initiate a payment from an Account through Yolt by entering the required details into the Yolt App you explicitly consent and authorise us to relay the instruction for that payment to your Provider – this is the second type of "Account Consent".
6.7 To initiate payments from an Account, you’ll need to provide the details needed to instruct the Provider to handle your request. It is your responsibility to check all details are accurate as Yolt cannot validate or check these details.
6.8 Once submitted, we will relay your instruction to your relevant Provider almost immediately in most cases. Because of the speed of this process, you cannot change or cancel your instruction through the Yolt App. If you wish to change or cancel your instruction then you will need to contact your Provider to see if they can help you.
6.9 When we relay each instruction, we act on your behalf (in legal words, we act as your "agent"), with your explicit consent, and not on behalf of any Provider. Your Provider is responsible to you for executing all payment instructions for its Accounts. We can't control your Provider's acceptance or execution time of each instruction, and we don't handle your money. We are responsible under the law for accurately relaying to your Providers instructions submitted to them through Yolt.
6.10 There may be value or transaction type limits on the payments that can be initiated. There may also be cases where we need to review or delay relaying an instruction for system or compliance reasons. We will usually inform you when this happens if we are permitted to do so by law.
6.11 We don't charge you for initiating any payment from an Account through Yolt. Your Providers may charge you for some payments in line with your agreements with them – you remain responsible for these charges.
6.12 If you are initiating payments from an Account related to a purchase then the relationship for that purchase remains between you and the relevant supplier – Yolt is in no way be responsible for that purchase or any terms set by that supplier.
6.13 If you think that a payment initiated from an Account through Yolt may have been incorrect, unauthorised, or not properly executed (perhaps due to delay or other error), then you need to:
6.13.1 contact us (using hello@yolt.com) so that we can investigate; and
6.13.2 contact your relevant Provider so that it can investigate and correct any error for you. If a refund needs to be applied to your Account then your Provider will manage this for you – the law says that we are not able to do this.
Please do this as soon as you become aware of this (and no later than 13 months after the debit date for the payment as you can lose your right to have it corrected by your Provider after that time).
Warnings and things for you to check

6.14 The Providers are wholly responsible for the Accounts you hold with them. This applies even when any instructions or information regarding those Accounts are viewed or transmitted via the Yolt App.
6.15 Your use of the Yolt App is entirely voluntary. Many Providers of Accounts are required by law to allow us to access Account Information for use in the Yolt App, or to relay payment instructions, once you have explicitly consented to us doing so. Some may, however, impose restrictions (such as under the terms that you have agreed with them). It is your responsibility to check if your Provider stops you from using the Yolt App (for example, by prohibiting you from downloading your Account Information using tools like the Yolt App). We have no control over your right or ability to view your Account Information or transact on your Accounts.
6.16 On an ongoing basis, including each time you use the Yolt App, you confirm to us that:
6.16.1 you are legally authorised for each Account in respect of which you use the Yolt App (whether or not you are the Account holder) and any joint Account holder has explicitly consented to your use of the Yolt App. You may not use the Yolt App in respect of any Account you are not authorised to use; and
6.16.2 you have the right to use the Yolt App in respect of each relevant Provider's sites (where relevant), and Account Information.
6.17 We do not check Account Information, payment instructions or Partner products or services for accuracy, legality or otherwise. We are not responsible for the Account Information, the way that your Accounts operate (including the execution of payment instructions), or products and services offered by others.
6.18 You acknowledge there may be issues with accessing Account Information, and this being accurate or up to date. For example, when displayed through the Yolt App, Account Information is only updated as recently as is shown in the relevant page of the Yolt App. You may be able to request a refresh through the Yolt App if it appears to be out of date.
6.19 To enable other functions operated by Yolt Limited within the Yolt App (like the Smart Money Insights & Nudges) to operate, YTS makes Account Information available to Yolt Limited. More information is in our Privacy Policy.
6.20 You may not be able to access or initiate payments on all of your Accounts through the Yolt App. If we do not support a particular Account or financial institution, you can add a manual/offline account or you can contact us to ask if it can be added.
6.21 We only support personal non-business accounts of which you are the account holder or the shared account holder. So:
6.21.1 we do not support connecting business account as your Account;
6.21.2 we do not support connecting accounts of others as your Account.
6.21.3 we reserve the right to disconnect any non-personal accounts from your Yolt App account(s) at any time.

7. PARTNER PLATFORM & DEALS
7.1 Within the Yolt App:
7.1.1 you can connect services and products of our Partners and purchase their services and products via Yolt, and you can get special Deals for services and products of others.
7.1.2 We might help you with that by enabling you to collect and share the data our Partners and Deal Providers need to have you purchase and use their products and services. We only share your personal data if you consent to connect a partner. Only after such consent will we disclose or prefill your personal data to those third parties so that they can provide their services to you and give you a smooth user experience. We won't disclose more than is needed for the products and services of that partner.
7.2 If you purchase products or services from our Partners through the Yolt App, you will enter into a direct contract with our Partners or the companies that Partners adopt services from. These are third party products and service and no Yolt products or services and we do not assume any responsibility or liability for their products or services. You acknowledge there may also be issues with accessing data from your connected Partner products and services, and this being accurate or up to date.
7.3 We suggest to always carefully read the terms and conditions connected to the Partner products and services and the information they provide as part of their Partner products or services. Partners might also change their products or services in some cases. Yolt cannot check or validate this so we cannot be held liable or responsible for this too.
7.4 The Yolt App does not provide financial planning services, or tax or financial advice, we only help you in suggesting relevant products and services of our Partners and easily use or purchase these:
7.4.1 We do not assume any responsibility or liability for Partners, ’Partners’ products and services;
7.4.2 We are not responsible for any content or representations our Partners make about their products or services
7.4.3 If you connect Partner products and services to the Yolt App that enable you to see data about these products and services (such as account balance, overviews, transactions) then, as we collect is directly from our Partners, we are not liable for this data or the accuracy of this data
7.5 If you have questions on the Partner products and services we ask you to directly contact them with these. As we are not involved in their products and services we cannot help you with this. But of course we will always help you where we can to provide you contact details of our Partners.
7.6 We take reasonable care to select trustworthy Partners and do a due diligence check on them before they can enter our platform, so we will check e.g. that they are duly licensed. But these Partners do not work for us, nor do we control them, so it is your own duty to always check if a Partner fits your needs or if the offers they make you make sense for you. Yolt does not assume any liability or responsibility for the act or omissions of our Partners or the products or services they offer.
7.7 You can always disconnect a Partner, but be aware that this does not automatically cancel or stop the products or services you have purchased with them. This is not something Yolt can do for you, so please revert to the Partner for this.
7.8 We reserve the right to disconnect a Partner from the Partner Platform or to stop making their products and services available.
7.9 We will always impose strict obligation on our Partners to adhere to privacy legislation, but we don’t assume any responsibility for how they adhere to this or how they protect or process your data or design their IT security. Please read the applicable section on Partner Platform in our Yolt Privacy Policy to find details about how we see this.
7.10 Our Partner may make you accept terms and conditions and details about their products and services. Read them, it is most probably important language.

8. COMPATIBLE DEVICES
8.1 In order to use the App, you are required to have a compatible device and supported software on this. In order to deliver you our services and keep them safe and up-to-date, we might ask you to update your device or may decide to no longer support certain devices or certain software.

9. PROPRIETARY RIGHTS AND LICENCE
9.1 All trademarks, copyright, database rights and other intellectual property rights of any nature in the Yolt App (including its appearance and branding), together with the underlying software code, are owned by us or our licensors. Yolt and YTS are registered trademarks. We may use open source software code in the Yolt App – further information on this is included in the "About Yolt" section of the Yolt App.
9.2 Yolt Limited grants you a revocable right to use the Yolt App for your personal (non-commercial) use in accordance with these Yolt App Terms.
9.3 You will not, nor allow third parties on your behalf, to (i) make and distribute copies of the Yolt App; (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Yolt App; (iii) create derivative works of the Yolt App; (iv) rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Yolt App; (v) make alterations to, or modifications of, the Yolt App, or permit the Yolt App to be combined with, or become incorporated in, any other programs.
9.4 You will comply with all technology control or export laws and regulations that apply to the technology used or supported by the Yolt App.
9.5 By uploading or submitting any information, content or materials to the Yolt App, you allow us (and our suppliers) a worldwide right to use it to provide the Yolt App to you. More information about how we use your information, and how it is held securely, is in our Privacy Policy.

10. ACCEPTABLE USE RESTRICTIONS
10.1 You must not:
10.1.1 use the Yolt App or Yolt Card or Yolt Top-Up Account (or the access thereto) in any unlawful way or in breach of these Yolt App Terms, or act fraudulently or maliciously (for example, by accessing other people's Accounts through the Yolt App);
10.1.2 allow any other person to use the Yolt App installed on your device;
10.1.3 infringe intellectual property rights in relation to the Yolt App, or your use of it;
10.1.4 use the Yolt App, Yolt Card or Yolt Top-Up Account in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other persons (for example, we expect fair levels of use and would not expect you to make a large number of manual requests for Account Information to be updated); and
10.1.5 attempt to alter or decipher any transmissions to or from the servers running any service (for example, by trying to break the encryption protecting those transmissions).

11. DATA PROTECTION
11.1 Any personal information you supply to us (and which we collect from you or other sources) will be used by us in accordance with our Yolt Privacy Policy (www.yolt.com/privacy)
11.2 By using the Yolt App, you explicitly consent to us collecting and using technical information about your usage and device to improve our products and to provide any services to you.

12. SUSPENDING AND STOPPING YOUR USE
By Us

12.1 We may temporarily suspend or permanently end your use of the Yolt App (or part of it, such as payment initiation or connections to products and services from our Partners) and your access to the Yolt Card and Yolt Top-Up Account via the Yolt App at any time. We will usually inform you through the Yolt App when this is happening and you can contact us for more details but we can't always do so. We may temporarily suspend or end your use of our services in the following situations:
12.1.1 if we suspect that you are in breach these Yolt App Terms or the terms governing the use of the Yolt Card or Yolt Top-Up Account;
12.1.2 for the reasons outlined below in this section;
12.1.3 in the event we are not able to identify you or authenticate your identity or validate your funding sources;
12.1.4 for risk or fraud management, fraud suspicion or to investigate suspicion of fraud;
12.1.5 or at your request if you suspect fraud as described in section 3.6.
12.1.6 for business reasons or due to product limitations;
12.2 We have no obligation to resume provision of the Yolt App and services to you or the access to the Yolt Card or Yolt Top-Up Account via the Yolt App, or to re-activate your User Login, if suspended or closed.
12.3 If we permanently end your use of the Yolt App then:
12.3.1 the rights granted to you in these Yolt App Terms end, and
12.3.2 you must stop use of the Yolt App.
12.4 Before permanently closing your Yolt Card and Yolt Top-Up Account, as long as you are still permitted to have access, we will enable you in the Yolt App to transfer any available balance on your Yolt Card and Yolt Top-Up Account to a UK bank account. Two months after we have informed you to end your use of the Yolt App, your Yolt Card and Yolt Top-Up Account will be automatically closed and removed. If you still have any available balance on your Yolt Card and Yolt Top-Up Account or cannot access it through the Yolt App, we may return any balance to the bank account that funds were uploaded from. In case we are not able to do so, you should contact PPS (contract details to be found in the PPS Terms & Conditions) to help you redeem this balance.
12.5 If you are inactive then your User Login could automatically be suspended and you will be required to create a new User Login.
12.6 If we suspect that that the Yolt App's security has been breached, or we suspect unauthorised or fraudulent use of the Yolt App, then we may suspend its use. If we do this, then we will (if the law permits) try to contact you (normally by email) to let you know.
12.7 We may also need to limit, block or stop your usage if we are required to do so by law.
12.8 You agree to provide us with information that we may request in order for us to carry out necessary checks. In some cases, to enable us to lift a limit, suspension or other stop on your use of the Yolt App, we may need you to provide us with further information.
By You

12.9 You may stop your use of the Yolt App at any time by removing the Yolt App from your device. Doing so will not automatically delete your user information that we hold. You can delete your user information in the Yolt App If you forget to do this before removing the Yolt App then you can contacting us at hello@yolt.com and we can delete it for you. We will also stop making your information available for active use after 1 year of inactivity on the Yolt App. When your Yolt App or user information is deleted, we will continue to hold certain information about you and your use for as long as it is required to enable us to comply with legal requirements, and for operational reasons such as issue resolution, complaint handling and “Know Your Customer” regulation. See our Privacy Policy on the exact retention period(s).

You cannot delete your Yolt Account if you have a negative balance on your Yolt Card or Yolt Top-Up Account. You must repay PPS the amount by which your Available Balance is negative before we can close your Yolt Account. Please see the PPS Terms & Conditions for the details on this.


13. LIMITATION OF LIABILITY
13.1 The Yolt App has not been developed to meet your individual circumstances. It is your responsibility to ensure that the Yolt App meets your needs.
13.2 We only supply the Yolt App for domestic/personal use. You may not use the Yolt App for commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity. We also have no liability to you for any damage or alteration to your equipment including your devices as a result of the installation or use of the Yolt App.
13.3 All information, content and material displayed on the Yolt App is provided for information only. It is not financial or professional advice. You should not rely on information, content or materials on the Yolt App as the sole basis for making a financial decision. You should use your own judgment, and seek professional advice if appropriate. Accordingly, you agree that we are not responsible or liable to you for:
13.3.1 any action (or inaction) resulting from use of or reliance on information, content and materials displayed in the Yolt App (or any loss or damage you suffer as a result);
13.3.2 third party sites or services linked to or accessed from the Yolt App (or your use of, or reliance on, those sites or services); or
13.3.3 any dealings you have with third parties (including your Providers and other services providers) through the Yolt App.

Our responsibility

13.4 We shall have no liability to you under or in connection with these Yolt App Terms or your use of the Yolt App (whether in contract, tort (including negligence) or any other cause) except as set out in sections 13.5 and 13.6 below. There is no joint liability established between Yolt Limited and YTS – each is separately responsible for parts of the Yolt App indicated at section 1.
13.5 Yolt is provided to you completely free of charge and we need to make sure that we can continue to grow it. As such, and subject to section 13.6, if we are liable to you in relation to Yolt and:
13.5.1 it relates to us not having met our obligations under the applicable law to protect your information or keep it secure, or it relates to any obligation under the applicable law that we cannot exclude (or limit, to the extent that it cannot be limited), then we accept that liability in full as required by the law; or
13.5.2 it relates to any other cause (regardless of the form of the action or timing) then we will only be liable to you for loss or damage that you personally suffer that is a foreseeable result of all such causes up to a maximum of £50 in total.
13.6 We are not responsible or liable if the relevant cause arises from your breach or action (such as your fraud or us following your instructions), events outside of our control, or the need to comply with our legal obligations. Other sections of these Yolt App Terms explain further things that we are not responsible or liable for. Nothing excludes or limits our liability for: death or personal injury caused by our negligence; our fraud or fraudulent misrepresentation; or, if we deliberately breach these Yolt App Terms in a major way that is designed to harm you. Your statutory rights are not affected.

Yolt Card and Yolt Top-Up Account

13.7 Yolt is not a party to the contractual relationship between PPS and you for the Yolt Card and Yolt Top-Up Account and Yolt has no liability to you under or in connection with the Yolt Card or Yolt Top-Up Account.
Your responsibility

13.8 You agree to reimburse us for any losses we incur as a result of your breach of, or failure to comply with, these Yolt App Terms or if we suffer any losses as a result of your use of the Yolt App.

14. DISCLAIMER
14.1 To the maximum extent permitted by law, we disclaim all implied warranties with regard to the Yolt App. We do not promise that the information, content or materials displayed on the Yolt App are accurate, sufficient or error-free. We do not promise that the information on our system is, when accessed by you, up-to-date or complete. The Yolt App and software are provided "as is" and "as available" without warranty of any kind.
Disable Android Overlay Functionality

14.2 Android devices allow apps to draw or run over other apps, or otherwise interact with other apps ("Overlay Functionality"). This functionality could be abused by third parties to capture the content of the Yolt App and therefore poses a security threat. We strongly advise you not to allow other apps to use Overlay Functionality in order to prevent possible misuse of information such as personal information, access credentials or banking information. If you do permit other apps to use the Overlay Functionality then (unless it's caused by our failings) you are responsible for (and agree to hold us harmless from) any unauthorised access or changes to, or transactions on, your Account(s) resulting from the use of the Overlay Functionality.

15. HOW WE ARE FUNDED
The Yolt App is completely free to use. There is no subscription charge or price. Yet, behind the scenes, we are a big team and we need to keep the Yolt App growing for you. To fund some of this we do receive payments if you choose to use or purchase third party products, use the Yolt Card and the services linked from our Partner Platform. We don't compromise ourselves by using those that will give us the largest payments – we always look for the best fit and service for the users of Yolt.

16. PROBLEMS, QUESTIONS & COMPLAINTS
16.1 Yolt appreciates it greatly if you notify us of a question or problem, because this gives us the opportunity to seek a suitable solution. It also gives us the opportunity to improve its service to you and other customers. Yolt also has an internal complaints procedure. We aim to handle all problems, questions and complaints efficiently and quickly. If you have questions, problems or complaints, regarding the Yolt App then please submit them to hello@yolt.com and include the following information: your name, telephone number; and, a description of your concern.
16.2 If after we have responded to your complaint you remain unhappy, depending upon the complaint and where it relates to YTS' TPP Services, you may be entitled to refer the complaint to the Financial Ombudsman Service (FOS) by calling 0800 023 4567, via their website (https://www.financial-ombudsman.org.uk/contact-us/complain-online) or by post (Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR).
Online dispute resolution: An online dispute resolution platform (ODR platform) also exists to help customers who have bought goods or services online. If you have not been able to get your complaint resolved to your satisfaction, you can submit your complaint online at https://www.ukecc.net/odr.

17. CHANGES TO THESE APP TERMS
17.1 We may change the Yolt App Terms at any time and will inform you of a change either (i) through the Yolt App, when you next start the Yolt App, or (ii) by e-mail. The new terms may be displayed on-screen and you may be asked to read and/or accept them to continue your use of the Yolt App. If these changes materially impact you or materially changes your Yolt experience, we will strive to inform you through our regular channels at least 1 month prior to asking you for confirmation of the new Yolt App Terms.
17.2 We will always act fairly and reasonably when we make these changes. The most common reasons that they will happen are if:
17.2.1 we’re changing the way that an existing part of the Yolt App operates, introducing new functionality, or withdrawing functionality;
17.2.2 we consider that we should take account of developments (or changes we reasonably expect to happen) in technology, security or industry standards and norms;
17.2.3 there are changes in the way that we operate (which could, for example, lead to some aspects of the Yolt App becoming subject to a charge) or we think that we should explain something more clearly; or
17.2.4 there is a change in law (including industry codes) that we follow, or in response to decisions of a regulator or court.
17.3 If you don’t want to accept a change we tell you about in advance, you can close your Yolt App account. You can also end this agreement by closing your Yolt App account at any time after we make the change but the change will apply to you until you do so.

18. KEEPING IN TOUCH
18.1 We will normally contact you using the email address which you use to create your User Login, using notifications within the Yolt App, or using push notifications through your device. We will do this to keep you informed of matters relevant to the Yolt App, where we need to in order to comply with our legal obligations - further details are shown in our Privacy Policy. In some circumstances, it may also be appropriate for us to contact you through other means (such as telephone) where you have provided your number to us and it's helpful to talk things through. When we communicate with you (including by telephone) it is common for us to monitor and keep a record of that communication for quality and training purposes.
18.2 Please remember to tell us if your details change. If we discover or suspect fraud or a security threat, we will need to contact you. Equally, for security reasons, we may block use of the Yolt App if we are unable to contact you or don't receive a response when we try to do so.
18.3 You have the right to receive a copy of these Yolt App Terms – we will send this to you by email if you request it.
18.4 The easiest way to contact us is by emailing hello@yolt.com.
18.5 Please address any postal mail to us at the following address:
Yolt
8-10 Moorgate,
London,
United Kingdom,
EC2R 6DA

19. OTHER IMPORTANT TERMS
19.1 We may transfer our rights and obligations under these App Terms to another organisation upon written notice to you, but this will not reduce your rights or those obligations.
19.2 You may not transfer your rights or obligations under or in connection with these App Terms to another person.
19.3 If we fail to insist that you perform any of your obligations, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. Any waiver would need to be given by us in writing.
19.4 Each of the conditions of these Yolt App Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
19.5 Please note that these Yolt App Terms, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
19.6 These Yolt App Terms and our Privacy Policy are drawn up in the English language. All written communications between you and us relating to these Yolt App Terms and our Privacy Policy are to be in English.

Version
: 7 – Published 19th October 2020, effective 1st December 2020

The updates in this version have been made to:

• Transfer operation of the Yolt App from ING Bank NV to Yolt Limited and Yolt Technology Services Limited
• Smaller copy changes with no material impact

PPS TERMS AND CONDITIONS ON USE OF THE YOLT CARD AND E-MONEY ACCOUNT

Important information you need to know about this Agreement:

These are the terms and conditions between us, PrePay Technologies Limited and you in relation to your Yolt E-Money Account and Yolt Card. These are additional and separate to the terms and conditions that apply in relation to your use of the Yolt App, which can be found in the “Yolt Terms & Conditions” above or on www.yolt.com/legal.

Please read this Agreement carefully before you activate your Card or use any of our services. This information forms the agreement for your Yolt E-Money Account including any associated Card and payment services that PPS may provide to you. By confirming that you accept the terms of this Agreement, or by activating your Card and/or using our services, you accept this Agreement. If there is anything you do not understand, please contact Customer Services using the contact details in paragraph 21 of this Agreement.

1. DEFINITIONS
Account Information Services means an online service that provides consolidated information on accounts held by you with one or more payment service providers such as banks.
Account Information Services Provider means a third-party payment service provider, which is authorised by its Regulator, to provide Account Information Services with your explicit consent, and under a separate agreement that you have signed with them.
Agreement means this agreement as varied from time to time.
ATM means an automated teller machine.
Apple Pay means a mobile payments app that allows Cardholders to make payments from their Card using their mobile device (subject to and in accordance with Apple Pay terms of use).
Authorised Third Party Provider means an Account Information Service Provider and/or a Payment Initiation Service Provider.
Automatic Payments means Standing Orders and Future Dated Payments.
Available Balance means the value of available funds in your E-Money Account.
BACS Credit means BACS Direct Credit being a service enabling organisations to make payments to an account, which takes three Working Days for the funds to be cleared.
Card means any prepaid Mastercard debit card associated with your E-Money Account, including any Virtual Cards (and including any additional card(s) that you may request for your E-Money Account).
Card Number means the 16-digit number on the front of your Card.
Card Transaction means a transaction entered into using your Card, including withdrawing cash using an ATM or purchasing a good and/or service using the Card either in person, over the internet or over the telephone.
Cardholder means you and, where applicable, any additional Cardholder to whom a Card is issued at your request.
CHAPS means Clearing House Automated Payments System, a bank-to-bank technology which enables same-day payments to be made within the UK, provided the payment instruction is received by the sending bank or organisation before a certain time.
Contactless means a payment feature that provides Cardholders with a way to pay by tapping the Card on a point-of-sale terminal reader, for Card Transactions of up to £30 (as amended from time to time).
Customer Services means the team responsible for supporting queries relating to your E-Money Account. Contact details for Customer Services can be found in paragraph 21.
Data Protection Laws means the Data Protection Act 2018, General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and any applicable replacement laws or regulations as may be in force and applicable, from time to time.
EEA means the European Economic Area, which currently includes all countries in the European Union together with Iceland, Norway and Liechtenstein.
E-money means the electronic money associated with your E-Money Account.
E-Money Account means your electronic money account(s) held with PPS which is accessible via the Yolt App, also referred to as the Yolt Top-Up Account
E-Money Account Details means any details related to your E-Money Account, such as, but not limited to, Sort Code and E-Money Account Number.
E-Money Account Limits means maximum limits that you can have in relation to the E-Money Account, such as the E-Money Account Maximum Balance and limits on transactions as referred to in paragraph 2.
E-Money Account Maximum Balance means the maximum balance you can have on your E-Money Account as referred to in paragraph 2.
E-Money Account Number means your unique personal account number associated with you E-Money Account, and it is found on the front of your Card.
E-Money Account Owner means you, the individual legally responsible for an E-Money Account.
Faster Payment means a service allowing you to make and receive electronic payments in the UK in GBP, which are received by the recipient bank within 2 hours, provided that the receiving organisation or bank is part of the Faster Payments scheme.
Full Deductible Amount means the full amount of the Card Transaction or Payment (as applicable), including the Card Transaction or Payment itself along with any associated fees, charges and taxes.
Future Dated Payments means individual, one-off, Payments set up to be made at a future date which will be received by the recipient bank on the day specified.
Google Pay means a mobile payments app that allows Cardholders to make payments from their Card using their mobile device (subject to and in accordance with Google Pay terms of use).
High Value Payment means a bank transfer of funds into the E-Money Account or a payment received that is higher than those permitted by the E-Money Account Limits.
Information means any information related to your E-Money Account, and any personal information related to you or any additional Cardholder.
Mastercard Acceptance Mark means the Mastercard International Incorporated Brand Mark, indicating acceptance of the Card.
Mastercard means Mastercard International Incorporated whose head office is at 2000 Purchase Street, Purchase, New York, 10577 USA.
Merchant means a retailer, or any other person, firm or corporation that accepts cards which display the Mastercard Acceptance Mark.
Passcode means the passcode or thumbprint or other method you use to identify yourself and which is used for authorising any payments from the E-Money Account on the Yolt App.
Payment means a payment made via Faster Payments, BACS Credit or CHAPS.
Payment Details means the details you provide to enable funds to be received into your E-Money Account or the details that you provide in order to send funds from your E-Money Account.
Payment Initiation Services means an online service which accesses the Yolt App to initiate a Payment Instruction on your behalf.
Payment Initiation Service Provider means a third-party payment service provider which is authorised by its Regulator to provide Payment Initiation Services with your explicit consent and under a separate agreement which you have signed with them.
Payment Instruction means an instruction from you or a Payment Initiation Service Provider to make a Payment from your E-Money Account.
PIN means your four-digit personal identification number for use with the Card.
PPS means PrePay Technologies Ltd, a company registered in England and Wales with number 04008083, with its head office at 6th floor, 3 Sheldon Square, London W26HY, which can be contacted at PO BOX 3883 Swindon SN3 9EA.
Quasi Cash means transactions that include, but are not limited to, purchasing traveler’s cheques, lottery tickets, casino gaming chips, money orders, deposits and wire transfer money orders.
Regulator means the Financial Conduct Authority in the UK or another European financial services regulator.
Sort Code means a six-digit number which can be found on the front of the Card.
Virtual Card means the virtual Card available to you to via the App.
We, Us, Our means PPS and Yolt collectively.
Website means www.yolt.com
Working Day means Monday to Friday, but not including bank or public holidays in England.
Yolt means the entity or entities as set out in the Yolt Terms and Conditions and that make the Yolt App and Yolt services in that app available to you.
Yolt App means the Yolt software application and services provided by Yolt to offer personal financial management tools, payment initiation services, the Yolt partner marketplace and in which your E-Money Account and Cards is accessible.
Yolt App User means you being the sole person authorised to access your Yolt App.
Yolt Terms & Conditions means the terms and condition between you and Yolt which you agreed to when agreeing to this Agreement, a copy of which can be found on the Yolt App.
You or Your means you, the person that has entered into this Agreement with PPS.

2. ACCOUNT LIMITS

Subject to any further risk assessment requirements, your E-Money Account is subject to the following E-Money Account Limits. We can change limits at our discretion at any time to comply with our regulatory obligations and to reduce the risk of financial crime. You can contact Customer Services at any time to ask about the limits applicable to your account.

Limit

Notes

E-Money Account Maximum Balance

£20,000

Load Methods

Minimum

Maximum

Credit / debit card

£0.01

£250

With a maximum cumulative load of £100,000 per year

Faster Payments In

£0.01

£20,000

BACS Credit

£0.01

£20,000

Bank transfer

£0.01

£20,000

Maximum ATM transaction amounts per day

£100

Maximum ATM transaction amounts per month

£1,000

Max ATM transactions per day

N/A

Some Merchants or ATM may have a lower limits

Spend limits:

Single Transaction

Faster Payments Out

Limited to account balance

Card transactions

£5,000

3. SCOPE OF THIS AGREEMENT

3.1. Your Card is an e-money prepaid card and not a credit or charge card. It is issued by PPS.
3.2. Your Card has been issued by PPS pursuant to its licence from Mastercard. Mastercard is a registered trademark of Mastercard International Incorporated. The Card remains the property of PPS.
3.3. The E-Money Account is an electronic money product and the electronic money associated with it is provided by PPS and distributed and administered by Yolt as agent of PPS.
3.4. Your Card is linked to a specified E-Money Account. If you have an account accessible via the Yolt App (including for example an electronic money account) in a currency other than GBP, your Card will not be linked to this account. This is important to note in respect of any foreign transaction fees you may incur.
3.5. PPS is regulated by the Financial Conduct Authority for the issuance of electronic money (FRN 900010). Your rights and obligations relating to the use of this Card are subject to this Agreement between you and PPS; you have no rights against Mastercard or its respective affiliates. If you experience any difficulties in using your E-Money Account or Card you should contact Customer Services.
3.6. This Agreement is written and available only in English and we undertake to communicate with you in English regarding any aspect of your Card, E-Money Account or Payments.
3.7. You agree that we may communicate with you by e-mail and/or SMS and/or via the Yolt App for issuing any notices or information about your E-Money Accounts, your Card or Payments and therefore it is important that you ensure you keep your e-mail address and mobile phone number updated via the Yolt app.
3.8. If you wish to make use of services provided by an Authorised Third Party Provider on your E-Money Account, you may do so provided that you have signed up to use the Yolt App and your E-Money Account is active. We advise that before using an Authorised Third Party Provider, you ensure that the Authorised Third Party Provider is authorised by a Regulator to provide their services. In the UK, the Financial Conduct Authority’s register (available at https://register.fca.org.uk/) will tell you whether a company is authorised. You must provide your explicit consent with the Authorised Third Party Provider for them to access your E-Money Account as required for them to provide you with their services. You should always consider the implications of sharing your personal information.
3.9. If an Authorised Third Party Provider requests access to your E-Money Account to provide you with their services using your Yolt App credentials, we will assume that you have given consent to do so. Please note PPS is obliged to provide access to your E-Money Account if it is requested by an Authorised Third Party Provider and can only refuse access in certain circumstances.
3.10. If you do not wish to use services provided by an Authorised Third Party Provider on your E-Money Account, you simply refuse to provide your consent.

4. APPLYING AND REGISTERING YOUR ACCOUNT
4.1. To open an E-Money Account, apply for a Card and/or be able to execute Payments, you must be a UK resident who is at least 18 years old and a user of the Yolt App.
4.2. PPS will open your E-Money Account and issue your Card to you on the basis of the Information that has been provided by you. You must ensure that you provide accurate Information and tell us of any changes as soon as possible so that our records remain correct. You can let us know the changes via the Yolt app.
4.3. If we discover that the information we hold about you is incorrect, PPS may have to suspend access to the E-Money Account, suspend or cancel your Card and/or your ability to enter into Payments until we can establish the correct information.
4.4. It is your responsibility to keep us updated on changes to your details.

5. RECEIVING AND ACTIVATING A CARD
5.1. Your E-Money Account will automatically be linked to a Virtual Card which will be available via the App. You may also request a physical card via the Yolt App. The Card will be posted to your address registered with Yolt.
5.2. You may also apply for an additional Card linked to your E-Money Account via the Yolt app. Please note that this option may not be available to you initially, in which case you will be notified when it becomes available.
5.3. When the Card is received, it must be signed by the Cardholder immediately and should then be activated via the Yolt app.
5.4. Once the Card has been activated, the Yolt App will give the Cardholder the option to reveal the PIN. The PIN should never be revealed to anybody other than the Cardholder. We will not reveal the PIN to a third party.
5.5. The PIN can be changed at any UK ATM. When selecting or changing the PIN, the Cardholder must not select a PIN that may be easily guessed, such as a number that:
5.5.1. is easily associated with the Cardholder, such as their telephone number or birth date; or
5.5.2. is part of data imprinted on the Card; or
5.5.3. consists of the same digits or a sequence of running digits; or
5.5.4. is identical to a previously selected PIN.
5.6. You are responsible for all the Cards issued, the use of your E-Money Account and actions undertaken by all Cardholders under this Agreement and any fees or charges that these Cards may incur.

6. USING THE CARD AND CARD EXPIRY
6.1. The Card can be used at any Merchant to make purchases in-store, via the internet or over the phone and can be used to obtain cash through ATMs (fees may apply, see clause 13). A Cardholder can authorise a Card Transaction at any Merchant by entering the PIN or other security code, if the Merchant does not accept chip and PIN authorisation, the Merchant may allow the Cardholder to authorise the Card Transaction by signature of the receipt. A Card Transaction can also be authorised by tapping the Card against a Contactless enabled reader. A Cardholder can also authorise a transaction via ApplePay and/or Google Pay when the functionality is made available. A Cardholder may be required to undergo additional authentication steps to authorise certain Card Transactions. Please be aware that you may not usually stop a Card Transaction once it has been authorised as at that point it is deemed to be received by PPS. PPS may refuse to execute a Card Transaction if it suspects that the Card Transaction is unlawful or fraudulent. PPS will treat the Card Transaction as authorised and genuine if:
6.1.1. the PIN or other security information personal to the Cardholder is used; or
6.1.2. the Card is used and the Cardholder has authorised the Card Transaction by signature of the receipt.
6.2. The Card is a prepaid card, which means that the Available Balance will be reduced by the Full Deductible Amount, including additional ATM charges if any. The Cardholder must not use the Card if the Full Deductible Amount exceeds the Available Balance.
6.3. Due to security safeguards, Merchants that accept the Card are required to seek authorisation from PPS for all of the Card Transactions that are made by the Cardholder. There are some circumstances where Merchants may require the Cardholder to have an Available Balance greater than the value of the Card Transaction they wish to make. The Cardholder will only be charged for the actual and final value of the Card Transaction they make. Merchants request this as they may need to access more funds than the Cardholder initially planned to spend. For example:
6.3.1. hotels, rental cars; and
6.3.2. internet Merchants – certain internet Merchant sites will, on registration or at checkout stage, send a request for payment authorisation to verify if funds are available. This will temporarily impact the Available Balance. Also, please bear in mind that many sites will not deduct payment until goods are dispatched so please be aware of this when checking the Available Balance to make sure sufficient funds are available to cover all purchases.
6.4. The Card cannot be used in situations where it is not possible to obtain online authorisation that the Cardholder has sufficient balance for the Card Transaction. For example, but not limited to, Card Transactions on trains, ships, and some inflight purchases.
6.5. The Card cannot be used at self-service petrol pumps but it can be used to pay by taking it to the cashier.
6.6. The Card should not be used as a form of identification.
6.7. The Card may not be used for any illegal purpose or in any manner prohibited by law, nor for gambling, for any adult entertainment or for Quasi Cash transactions.
6.8. We may ask you to surrender any Cards at any time for a valid reason in accordance with the provisions in paragraph 16 of this Agreement.
6.9. If a retailer agrees to give a refund for a purchase made using the Card, the funds will be added to the Available Balance of the E-Money Account when PPS receives the funds from the retailer.
6.10. The Card can be used to make Card Transactions in currencies other than pounds sterling, the amount deducted from your E-Money Account will be converted to pounds sterling on the day PPS receives details of that foreign currency transaction. PPS will use a rate set by Mastercard, which will be available on each Working Day and changes in the exchange rate shall take effect immediately. Exchange rates can fluctuate and they may change between the time a Card Transaction is entered into and the time it is deducted from your Available Balance. You can find out the exchange rate applied to a Card Transaction in your transaction history on the Yolt app. A foreign transaction fee is applicable for foreign currency Card Transactions (see clause 13).
6.11. The expiry date of the Card is printed on the front of the Card. The Cardholder will not be able to use their Card once it expires. We may send the Cardholder a replacement Card if requested by the Cardholder (fees may apply, see clause 13).

Using 3D Secure

6.12. 3D Secure is a payment authentication standard for internet purchases which adds an extra layer of security when purchasing goods or services online with participating retailers. It is a form of Strong Customer Authentication. To enhance the safety of online payments, you will increasingly need to use 3D Secure to confirm it’s you when you make payments online.
6.13. To use 3D Secure:
6.13.1. you must have internet access;
6.13.2. you must have a mobile phone;
6.13.3. we must have your correct mobile phone number;
6.13.4. your mobile phone must be able to receive text messages;
6.13.5. your mobile phone must have the Yolt app installed.
6.14. It is important that you ensure that the personal information we hold for you (in particular your mobile phone number) is up-to-date. You can do this via the App.
6.15. When making a purchase online for which authentication is required, you will be brought to a 3D Secure verification screen.
6.16. 6.16. You’ll be prompted to enter a one-time passcode (passcode) sent to your mobile phone by text message (SMS) to complete your purchase. You have a set amount of time and a number of attempts to enter the passcode correctly. Alternatively, you may be asked to verify yourself using the Yolt App, If you do not enter the passcode correctly or verify yourself via the Yolt App (as applicable), you will be unable to complete your online purchase.
6.17. The passcode will only be valid for the online purchase you have received it for.
6.18. We will deem any transaction authenticated using 3D Secure as having been authorised by you.
6.19. We do not charge for 3D Secure, but you are responsible for any SMS fees that may be charged to you by your mobile phone provider.

7. USING THE ACCOUNT
7.1. The E-Money Account may be used to make Faster Payments including Future Dated Payments subject to E-Money Account Limits. The E-Money Account can also be used for sending and receiving funds from another account.

8. ADDING FUNDS TO THE ACCOUNT
8.1. Subject to the E-Money Account Limits, funds can be added to your E-Money Accounts via bank transfer (including Faster Payments, BACS Credit and CHAPS payments) and debit card. The E-Money Account Details will be required for adding funds via one of these methods. Depending on how the funds are added to the E-Money Account, fees may apply (see clause 13 for more information).
8.2. A payment coming into the E-Money Account may not be credited to the E-Money Account if:
8.2.1. the E-Money Account has reached the E-Money Account Maximum Balance or has exceeded the E-Money Account Limits; or
8.2.2. the funds exceed maximum cash deposit amounts that is permitted; or
8.2.3. the E-Money Account is inactive or blocked; or
8.2.4. the sender has provided incorrect/invalid E-Money Account Details for your E-Money Account; or
8.2.5. we suspect fraudulent activity on the E-Money Account; or
8.2.6. to do so is prohibited by any law.
8.3. The funds may be sent back to the sender or Cardholder (where applicable) without notifying you if paragraph 8.2 applies.
8.4. You may also transfer funds between Yolt E-Money Accounts if you have more than one Yolt E-Money Account, or to other Yolt E-Money Accountholders.

PAYMENTS OUT
8.5. If the Automatic Payment on the E-Money Account specifies that a payment is to take place on a specified day or on the last day of a certain period, then PPS will treat the Payment Instruction as being received on the day specified.
8.6. To make a Faster Payment transfer from the E-Money Account, you must first set up the recipient as a new payee. For setting up a new payee to make Faster Payment from your E-Money Account, you will need to provide name, account number and sort code of the person you wish to pay.

TIMING OF PAYMENTS
8.7. Any payments will be made within the following timescales:

Type of Transaction

Timescale

Faster Payments out

Will be sent within 2 hours

Incoming payment to E-Money Account

Funds will be added to the E-Money Account the same Working Day PPS receives the funds

8.8. The time of receipt of a transaction order is when PPS receives it. You cannot stop a transaction after it has been transmitted to us and you have given consent, or when you have given your consent to a pre-authorised payment.

AUTHORISATION FOR PAYMENTS AND STOPPING PAYMENTS
8.9. It is your responsibility to ensure correct Payment Details are provided when making any Payments or setting up a payee. You are responsible if you give incorrect instructions or mistakenly instruct PPS to make the same Payment more than once, but we will try to help you get the money back. We may not always be able to do this, but we will do all we can. We may charge you a fee for tracing, recalling or cancelling a Payment. We will tell you how much it is before we start the recovery process. If we cannot get the money back, you can request the relevant information we have about the Payment to help you reclaim the money. We will provide this information on receiving a written request from you, unless the law prevents us doing so.
8.10. You can authorise PPS to make a Payment from your E-Money Account via the Yolt app by setting up electronic payments and giving us instructions via a third party, such as through a direct debit scheme or a Payment Initiation Service Provider. PPS will treat a Payment as authorised by you if:
8.10.1. the Payment was authorised from the Yolt app using the required Passcode or other required credentials;
8.10.2. you have set up or agreed to any Automatic Payments to be taken from your E-Money Account; or
8.10.3. a Payment Initiation Service Provider has instructed a Payment from your E-Money Account which you provided consent for.
8.11. PPS may refuse to execute or process a Payment (without prior notice to you) if:
8.11.1. the E-Money Account does not have sufficient Available Balance to cover the payment; or
8.11.2. the E-Money Account is suspended or closed; or
8.11.3. the E-Money Account has reached its E-Money Account Limits; or
8.11.4. it needs to do so to comply with the rules of the payment system; or
8.11.5. we suspect fraudulent activity on the E-Money Account or the payment is unlawful or fraudulent; or
8.11.6. we are concerned about fraud or unauthorised access to the E-Money Account by a Payment Initiation Service Provider; or
8.11.7. required to comply with any law.
8.12. If PPS refuses to process a payment under paragraph 8.11 we will not be liable for any loss this may result in, nor will we be obliged to inform the intended recipient. You can check the E-Money Account to ensure there was enough Available Balance and/or that correct recipient details were provided, or can ask us why PPS has not executed a Payment by contacting Customer Services. Unless the law prevents us, we will explain why and we will also tell you what can be done to correct any errors in the Payment Instruction. Yolt will contact you (which may include using the contact details provided by you) as soon as possible or in advance if possible to explain why PPS has refused to process the payment, unless we are prohibited by the law or we have security reasons to do so.
8.13. You may not be able to stop any Payment once it has been authorised.
8.14. You may stop a Future Dated Payment by cancelling the payment on the Yolt app before the end of the Working Day prior to the Working Day the E-Money Account is due to be debited. We recommend that the recipient is also informed; we will not be responsible if you fail to inform them and the recipient will not have any claim against us.
8.15. If, for any reason, a payment is processed for an amount greater than the Available Balance on your E-Money Account, you must repay the amount by which the Full Deductible Amount exceeds your Available Balance immediately after receiving notice from us. Should you not repay this amount immediately after receiving notice from us we reserve the right to take all steps necessary, including legal action and/or closing your E-Money Account, to recover any monies outstanding.
8.16. The Available Balance on your E-Money Account will not earn any interest.

9. CHECKING TRANSACTIONS
9.1. You can check your Available Balance on the E-Money Account, Card Transaction and Payment history via the Yolt app.
9.2. A Cardholder can check the Available Balance at an ATM.
9.3. Your monthly E-Money Account statements will be made available on the Yolt app and Yolt will notify you monthly via email when they become available.

10. CANCELLING, CLOSING YOUR ACCOUNT AND REDEEMING E-MONEY
10.1. You may cancel your E-Money Account and any Cards before activating them, and up to 14 calendar days after the date of activation ("cancellation period") via the Yolt App. You may transfer any Available Balance to a UK bank account via Faster Payments (subject to E-Money Account Limits) before cancelling the E-Money Account. You may also close your E-Money Account at any time after the cancellation period.
10.2. In order to redeem any Available Balance on the E-Money Account you can:
10.2.1. Prior to or during the closing of your E-Money Account, use the options in the Yolt App to transfer any Available Balance to a UK bank account via Faster Payments (subject to E-Money Account Limits);
10.2.2. If you no longer have access to the Yolt App, or have already closed your E-Money Account, you can call Customer Services to request the transfer of any Available Balance.
10.3. Any Available Balance remaining on the E-Money Account following closure will remain available to you for a period of six years from the cancellation date. We will not return any funds remaining on the E-Money Account after six years from cancellation of your E-Money Account and this Agreement will terminate.
10.4. In case you have a negative Available Balance on your E-Money Account you must repay us the amount by which your Available Balance is negative before we can close your E-Money Account.
10.5. Once the Available Balance is redeemed and the E-Money Account is closed, your Agreement will terminate. However, if paragraph 10.6 applies to your E-Money Account then your E-Money Account will remain active and your Agreement will continue to apply to you until there is no money outstanding on your E-Money Account.
10.6. If we find any additional withdrawals, fees or charges have been incurred on your E-Money Account following the processing of the redemption request we will require you to refund us immediately upon receiving notice from us. Should you not repay this amount immediately after receiving notice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.

11. YOUR LIABILITY AND AUTHORISATIONS
11.1. You are responsible for the use of your Cards issued, the E-Money Account and Payment Instructions issued. You must ensure that any users of your E-Money Account (including any Cardholders) understand and comply with this Agreement.
11.2. PPS may restrict or refuse to authorise any use of your E-Money Account and any Cards issued to your E-Money Account including transactions in any legal jurisdiction if using the Card or E-Money Account is causing or could cause a breach of this Agreement or if we have reasonable grounds for suspecting that either you, a Cardholder or a third party has committed or is about to commit a crime or other abuse in connection with the Card or E-Money Account.
11.3. Where appropriate, any refusal to authorise a Card Transaction will be relayed to the Cardholder via the Merchant concerned.
11.4. It is your responsibility to ensure Cardholders sign their Card as soon as they receive it and keep it safe. They must also keep safe any security information or credentials related to the Card, the E-Money Account and the Yolt app.
11.5. You will be liable for all unauthorised Card Transactions and Payments that arise from the use of a lost or stolen Card or E-Money Account security information or the misappropriation of the Card or the Yolt app or if you or a Cardholder fails to:
11.5.1. keep the Card and/or security features of the Card and the E-Money Account safe;
11.5.2. notify us that the Card is lost or stolen.
11.6. You must ensure you and/or any Cardholders do not:
11.6.1. allow another person to use a Card, PIN or Passcode or security information related to the Yolt app.
11.6.2. write down Passcode(s), PIN or any security information related to Card, E-Money Account and Yolt App unless this is done in a way that would make it impossible for anyone else to recognise any of that information, or
11.6.3. disclose their PIN, Passcode or password or any other security information related to Card, E-Money Account and Yolt App, or otherwise make them available to any other person, whether verbally or by entering them in a way that allows them to be observed by others; or
11.6.4. enter the PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached or is operating in a suspicious manner.
11.7. You should never allow a third party other than a Cardholder or an Authorised Third Party Provider to use or access your E-Money Account.
11.8. You must not disclose or make available your Yolt App credentials to a third party.
11.9. You will be responsible for all Card Transactions and Payments which either you, any Cardholder or a Payment Initiation Service Provider authorise.
11.10. You will be liable for all Card Transactions and Payments that take place as a result of you as a Cardholder acting fraudulently or failing to comply with this Agreement with intent or gross negligence. Any such Card Transactions and Payments and any fees and charges relating to such transactions will be deducted from the Available Balance on your E-Money Account.
11.11. It is your responsibility to keep us updated of changes to your Information, including e-mail address and mobile numbers. Failure to do so may result in us being unable to contact you regarding your E-Money Account, including the provision of refunds to which you might be entitled or to let you know about changes to this Agreement.
11.12. To the extent permitted by law, you agree to indemnify and hold harmless, us and our distributors, partners, agents, sponsors, and service providers and their group companies from and against the costs of any legal action taken to enforce this Agreement where you are at fault and/or any breach of this Agreement or fraudulent use of the Card, E-Money Account, Yolt App log in details, or PIN or Passcode by or authorised by either you or any Cardholders.
11.13. The Yolt App is only supported on devices where the operating system has not been modified, or jailbroken, or configured to allow software installation from sources other than those approved by Yolt (including but not limited to the Apple App Store and Google Play). Use of the Yolt App on such a device is at your risk and neither PPS nor Yolt can be held responsible for any loss or data, Information or financial loss.

12. LOST, STOLEN OR DAMAGED CARDS
12.1. In the event of loss, theft, fraud or any other risk of an unauthorised use of the Card, or if the Card is damaged or malfunctions, you must ensure that you or the Cardholder immediately blocks the Card via the Yolt App or by contacting Customer Services so that PPS can block the Card and PIN.
12.2. In the event that you/the Cardholder either blocks the Card or notifies us in accordance with this Agreement that the Card, security information related to the Yolt E-Money Account or Card (e.g. PIN) or Yolt App credentials, have been lost or stolen you will be liable for a maximum of £35 of any loss that takes place prior to us being notified.
12.3. Provided that the Cardholder has followed one of the steps in accordance with paragraph 12.1 and that paragraph 12.4 does not apply, then you will not be liable for losses that take place following the date on which the Cardholder blocked its Card or informed Customer Services. If there is an Available Balance remaining on your E-Money Account, the Cardholder can request a replacement Card for your E-Money Account via the Yolt App. If we replace the Card, the Card will be delivered to the Cardholder’s home address, fees may apply – see clause 13.
12.4. In the event that we have reason to believe that either you or a Cardholder have acted fraudulently or have acted with gross negligence or intentionally in failing to notify us of the lost or stolen Card or the Cardholder have failed to keep their Card or security information related to the E-Money Account safe or you or the Cardholder have breached this Agreement then you shall be liable for all losses incurred as a result of any unauthorised payment transaction.

13. FEES

13.1. Your E-Money Account is subject to the fees set out below:

COSTS

£

NOTES

Physical Card Application Fee

Free

Domestic ATM Fee (applicable to countries with GBP, EUR, SEK or RON as domestic currency)

£0.95

Extra fees may be charged by certain ATM providers

International ATM Fee

£1.65

Additional Foreign Transaction Fee

0.50%

Top-up - Debit card

0.35%

First £250 free of charge

Replacement Card

£5.50

For 2nd replacement card within a 12 month rolling period

Additional Card

£5.50

COSTS £ NOTES

Physical Card Application Fee Free

Domestic ATM Fee (applicable to countries with GBP, EUR, SEK or RON as domestic currency) £0.95 Extra fees may be charged by certain ATM providers

International ATM Fee £1.65

Additional Foreign Transaction Fee 0.50%

Top-up - Debit card 0.35% First £250 free of charge

Replacement Card £5.50 For 2nd replacement card within a 12 month rolling period

Additional Card £5.50

13.2. We will deduct any taxes or charges due from the Available Balance on your E-Money Account. If there is no Available Balance of funds, or taxes or charges exceed the balance of funds available, we shall send notify you and will require you to refund us immediately after receiving the notice. Should you not repay this amount immediately after receiving notice from us we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.

14. UNAUTHORISED AND INCORRECTLY EXECUTED PAYMENTS AND/OR CARD TRANSACTIONS
14.1. If you have a reason to believe that a Payment and/or a Card Transaction on your E-Money Account was unauthorised by either you, a Cardholder, or a Payment Initiation Service Provider or was made incorrectly, you must ensure that you or the Cardholder informs us immediately via the Yolt App or by contacting Customer Services, but in any event within 13 months of the date of the relevant transaction.
14.2. If an unauthorised Payments and/or a Card Transaction is reported to us:
14.2.1. We will by the end of the next Working Day refund the unauthorised amount including any fees to your E-Money Account and return it to the position it would have been in if the unauthorised Payment and/or a Card Transaction had not taken place.
14.2.2. We are not obliged to refund the unauthorised sums to you if we have reason to believe that either you or a Cardholder have acted fraudulently, and we may notify the police or any other authority permitted by law. If PPS does not provide a refund by the end of the next Working Day but subsequently confirms that the Payment and/or a Card Transaction was unauthorised, it will refund the unauthorised sums to you straight away.
14.2.3. we will have no further liability to you once PPS has refunded the unauthorised sums to you. If we subsequently discover that you were not entitled to a refund, PPS shall treat the refund as a mistake and be entitled to reapply the transaction, including any fees, to your E-Money Account.
14.3. You will be liable for all unauthorised Card Transactions and/or Payments made from your E-Money Account if you or a Cardholder have acted fraudulently or deliberately or with gross negligence failed to keep the Card, Card security information or Yolt App credentials safe in accordance with this Agreement, or where you have failed to notify us without undue delay on becoming aware that the Card, security information related to the Card or Yolt app credentials has been lost or stolen.
14.4. You will not be liable for unauthorised Card Transactions and/or Payments that occur after you or a Cardholder have told us that the Card, Card security information or Yolt app credentials have been lost, stolen or compromised.
14.5. If you or a Cardholder tell us that a Card Transaction and/or Payment has been made incorrectly, after PPS is informed, it will immediately refund your E-Money Account with sufficient funds including any charges to restore your E-Money Account to the same position as if the incorrect Card Transaction and/or Payment had not been made. However, this will not apply if:
14.5.1. you or a Cardholder fail to tell us of the incorrect Card Transactions and/or Payments without undue delay and in any case within 13 months of the date on which the transaction occurred;
14.5.2. any Payment Instructions you gave were incorrect. If so, we will make reasonable efforts to recover your money if the payment has gone missing, but we may charge you a fee to cover our costs in doing so. We will tell you how much it is before we start recovery process. If we are unable to recover the funds, you can request the relevant information we have regarding the transaction to help you reclaim the payment amount. For legal reasons, we are obliged to provide this information on receipt of a written request, except where the law prevents us from doing so; or
14.5.3. we can show that the payment was actually received by the other bank (in which case they will be liable).
14.6. If funds have been paid in to your E-Money Account by mistake:
14.6.1. PPS can take the funds back out of your E-Money Account and/or put a hold on the money so it cannot be spent.
14.6.2. We don’t have to tell you before we take the money back or put a hold on the money.
14.6.3. We are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment to enable them to recover the funds.
14.7. Where you or the Cardholder have agreed that another person can take a payment from your E-Money Account (e.g. if the Cardholder has given their Card details to a retailer for the purpose of making a payment for renting a car or booking a hotel room), you can ask us to refund a payment if all the following conditions are satisfied:
14.7.1. the authorisation given did not specify the exact amount to be paid;
14.7.2. the amount that has been charged to your E-Money Account was more than you, the relevant Cardholder could reasonably have expected to pay, based on the circumstances, including previous spending patterns; and
14.7.3. you make the refund request within eight weeks of the date when the payment was taken from your E-Money Account.
14.8. We may ask you to provide information as is reasonably necessary to verify that conditions in paragraphs 14.7.1, 14.7.2 and 14.7.3 apply.
14.9. If you ask for a refund under paragraph 14.7 then, within 10 Working Days of the date PPS receives your request (or if we ask for more information under paragraph 14.8, within 10 Working Days of the date we receive that information) we will either:
14.9.1. refund the payment in full; or
14.9.2. tell you the reasons why we do not agree to the refund.
14.9.3. You will not be entitled to a refund under paragraph 14.7 if:
14.9.4. you or the Cardholder have given us your consent for the payment to be made; and
14.9.5. where applicable we (or the person or a Merchant you agreed to pay) have given you information on the payment in question at least four weeks before the due date of the payment.
14.9.6. if the payment in question was higher than you reasonably expected to pay due to a change in any currency exchange rate.

15. VARIATION
15.1. PPS may change this Agreement, including fees and limits by providing you with at least two months prior notice via the Yolt App and/or by e-mail (provided you have supplied us with an up- to-date e-mail address) and will ensure the most recent version is always available on the Yolt App. PPS may need to make such changes for reasons including but not limited to the following:
15.1.1. to reflect the introduction or development of new systems, methods of operation, services or facilities;
15.1.2. to reflect a change or an expected change in market conditions, general good practice or the cost of providing our services to our customers;
15.1.3. to conform with or anticipate any changes in the law or taxation, any codes of practice or recommendations of the Financial Services Authority or other regulatory body;
15.1.4. to ensure that our business is run prudently and remains competitive;
15.1.5. to take account of a ruling by a court, ombudsman, regulator or similar body;
15.1.6. to make the terms and conditions fairer or clearer for you;
15.1.7. to rectify any mistake that might be discovered in due course; or
15.1.8. by agreement with you; or
15.1.9. to enable us to harmonise our banking interest or charging arrangements
15.2. If you do not agree with the changes to the Agreement, you may at any time within the two months’ notice period terminate this Agreement and close your E-Money Account in accordance with paragraph 10.1 at that time without a charge. However, in the event you do not cancel during this period then you will be deemed to have accepted them and the changes will apply to you.
15.3. If any part of this Agreement is inconsistent with any regulatory requirements then we will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical. We will update our Agreement to reflect the new regulatory requirements when they are next reprinted.

16. TERMINATION OR SUSPENSION
16.1. PPS can terminate this Agreement at any time:
16.1.1. upon two months’ notice and refund the Available Balance to you without charge, or
16.1.2. with immediate effect if you or a Cardholder have breached this Agreement, or if we have reason to believe that you or a Cardholder have used, or intend to use a Card or E-Money Account in a grossly negligent manner or for fraudulent or other unlawful purposes or if we can no longer process your transactions due to the actions of third parties.
16.2. We can suspend or terminate any Cards and/or, E-Money Account at any time with immediate effect (and until your default has been remedied or the Agreement terminated) without any prior notice to you if:
16.2.1. we discover any of the Information that you or any additional Cardholder has provided to us in relation to your E-Money Account and/or Card(s) is incorrect; or
16.2.2. we believe that this is necessary for security reasons; or
16.2.3. we suspect or to prevent suspected unauthorised or fraudulent use of any Cards, E-Money Account or any security credentials related to any Cards or E-Money Account; or
16.2.4. if you have reached your E-Money Account Limits or if the Cardholder attempts to load cash higher than the maximum cash deposit amounts that is permitted; or
16.2.5. any legal obligations require us to do so; or
16.2.6. you or any Cardholders have breached this Agreement or we have reason to believe that you or any Cardholders have used, or intend to use the Card or E-Money Account or the Yolt App or the Passcode in a grossly negligent manner or for fraudulent or other unlawful purposes or if we cannot process any transactions due to the actions of third parties.
16.3. In the event we suspend or terminate any Cards or E-Money Accounts then if we are able to do so, we will tell you in advance otherwise we will let you know immediately afterwards (to the extent the we are permitted by law). We may advise anyone involved in the transaction if a suspension has taken place.
16.4. In the event your Card(s) or E-Money Account(s) are terminated you may request redemption of any remaining Available Balance in accordance with clauses 10. Please note that it may be necessary for PPS to carry out additional checks prior to completing your request.
16.5. In the event that any additional fees are found to have been incurred on your E-Money Account following termination by either you or us, then subject to this Agreement, you shall refund to us any sum which relates to a withdrawal on the E-Money Account or fees and/or charges validly applied whether before or after termination. We will notify you and will require you to refund us immediately. Should you not repay this amount immediately after receiving notice , we reserve the right to take all steps necessary, including legal action, to recover any monies outstanding.

17. LIABILITY
17.1. To the extent permitted by law, our liability in connection with this Agreement (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) shall be subject to the following exclusions and limitations:
17.1.1. we shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, a lack of funds and/or failure of network services at ATMs, maximum withdrawal limits set by ATM operators and failure of data processing systems;
17.1.2. we shall not be liable for any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;
17.1.3. where the Card is faulty due to our default, our liability shall be limited to replacement of the Card, or at our choice, redemption of the Available Balance;
17.1.4. where sums are incorrectly deducted from your Available Balance due to our default, our liability shall be limited to payment to you of an equivalent amount;
17.1.5. in the unlikely event that sums are deducted from your Available Balance but you, a Yolt App User or Cardholder did not authorise such deduction in accordance with this Agreement then our liability shall be as set out in paragraph 14; and
17.1.6. in all other circumstances of our default, our liability will be limited to redemption of the Available Balance.
17.2. Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud or any other liability which may not be limited or excluded by law.
17.3. To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
17.4. Yolt has no liability to you under or in connection with the Card or this Agreement.
17.5. The above exclusions and limitations set out in this paragraph shall apply to any liability of our affiliates such as Mastercard, and other suppliers, contractors, agents or distributors and any of their respective affiliates (if any), to you, which may arise in connection with this Agreement.
17.6. In the event of suspected or actual fraud or security threat to any Cards or E-Money Account, we will use SMS, telephone, post, email or another secure procedure to contact you. We may ask you to verify your identity or identity of any Cardholders, Yolt App Users for security purposes.

18. YOUR INFORMATION
18.1. Some personal data will be necessary for PPS to provide you with the E-Money Account and services under this Agreement, PPS is the Data Controller of this data and will only use your personal data for this purpose. Yolt may additionally hold personal data about you in accordance with its services. Please see the PPS Privacy Policy available within the Yolt App and on the Website for full details on the personal data that PPS holds, how PPS will use it and how PPS will keep it safe.
18.2. If you allow or give consent to an Authorised Third Party Provider to access your E-Money Account to provide their services to you, you should know that we have no control over how an Authorised Third Party Provider will use your information nor will we be liable for any loss of information after an Authorised Third Party Provider has access to your information.

19. COMPLAINTS PROCEDURE
19.1. To notify us of a complaint regarding any element of the service under this Agreement please contact Customer Services.
19.2. All complaints will be subject to PPS’ complaints procedure. We will provide you with a copy of PPS’ complaints procedure upon request and, if we receive a complaint from you, a copy of PPS’ complaints procedure will automatically be posted to you.
19.3. If PPS fails to resolve your complaint to your satisfaction you may be able to refer your complaint to the Financial Ombudsman Service (Exchange Tower, London E14 9SR, phone 0800 023 4567). Details of the service offered by the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.

20. GENERAL
20.1. Any delay or failure to exercise any right or remedy under this Agreement shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
20.2. If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
20.3. You may not assign or transfer any of your rights and/or benefits under this Agreement and you shall be the sole party to the contract between PPS and you. You will remain liable until all E-Money Accounts issued to you are terminated and all sums due under this Agreement have been paid by you in full. PPS may assign the rights and benefits at any time without prior written notice to you. PPS may subcontract any of our obligations under this Agreement. PPS may also permanently transfer the rights and obligations under this Agreement to another card issuer, or cease to provide the Card, by giving you 2 months' notice in writing – this is most likely to occur if Yolt decides to cease to operate Cards through the Yolt App or if it changes the provider of cards associated with the Yolt App.
20.4. No third party who is not a party to this Agreement has a right to enforce any of the provisions in this Agreement, save that Mastercard and their respective affiliates may enforce any provision of this Agreement which confers a benefit or a right upon them and a person specified in paragraph 17.5 may enforce paragraph 17.
20.5. This Agreement contains the information set out in Schedule 4 of the Payment Service Regulations 2017 and you can obtain, and download and print, a copy of this Agreement at any time by visiting the Yolt App or the Website.
20.6. This Agreement is governed by English law and you agree to the exclusive jurisdiction of the courts of England and Wales.
20.7. The Financial Services Compensation Scheme is not applicable for this E-Money Account. No other compensation schemes exist to cover losses claimed in connection with your E-Money Account. PPS will however safeguard your funds against any loss that can be reasonably anticipated.

21. CONTACTING CUSTOMER SERVICES
21.1. If you have a query regarding your Card, E-Money Account or a Payment, you can contact us at hello@yolt.com. All emails are replied to Monday – Friday between 9am and 5pm.
21.2. Lost, damaged or stolen cards can be reported via the Yolt App and also by calling 0800 130 3060 (available 24 hours a day).

Mastercard is a registered trademark of Mastercard International Incorporated.

Version 1 – 1st July 2020