Still have a Yolt app account? See our FAQs here.

Yolt app FAQs

Find answers to all of your burning questions about the app below.

Yolt app status

Has Yolt app closed down?

Yes. As of 4th December 2021, the Yolt app is no longer available to any users. This means existing or inactive accounts without an account balance have been removed according to General Data Protection Regulations.

If you think you have a balance on your Yolt Account but your weren’t able to empty your Yolt Account through the app, please call us on 0800 130 3060. Please note, we may ask you to provide a recent bank statement so that we can securely transfer your remaining money.

Yolt app account

What’s happened to my Yolt Account?

As of 4th December 2021, we have processed all existing and inactive Yolt Profile and accounts for deletion. If you believe you have an account balance and were not able to contact us before this date, please call 0800 130 3060 and our team can help check if you have any remaining funds in the now closed Yolt Account. Alternatively, you can send us an email at yolt@prepaidsolutions.com. If you do have a balance, it will be transferred out to an account of your choice after which your Yolt account will be deleted according to GDPR.

How do I check if I have a balance?

The best way to find out if you have an account balance is to check your email inbox for an email we’ve sent notifying you that your Yolt Account balance needs to be emptied.

If you don’t have access to the email address you set your Yolt app up with or are unsure of the email that was used, please call 0800 130 3060 (or email us at yolt@prepaidsolutions.com) and a member of the team will check this for you after completing identity verification checks. Please note that emails sent by us can sometimes end up in your spam or junk mail. Please check these inboxes before calling us.

How do I take my funds out? > Call PPS

If you have an account balance after 4th December 2021, you’ll need to contact us at 0800 130 3060 (or email us at yolt@prepaidsolutions.com) and pass identity verification checks so our team can check if you have any remaining funds in your closed Yolt Account. We’ll ask you to have a copy of your bank statement so that we can safely transfer your remaining account balance to you.

To help us quickly refund your remaining Yolt Account balance, your bank statement must:

- Match the details we have in our records, such as the name and address

- Be issued within the last 3 months

- Be sent as a photo/scan or PDF format, and clearly shows your sort-code and account number.

What do you do with my data?

As of 4th December 2021, we removed all existing and inactive accounts according to GDPR. There will be instances where we are legally obligated to retain your data following identity verification (‘KYC’ or ‘Know Your Customer’) for up to 7 years.

How do I get a copy of my connected accounts data? (Email DPO?)

We’ve notified all of our users starting from September 2021 regarding app closure and deletion of accounts. If you have not yet exported your GDPR file, your account has now been closed and your data deleted so you will not be able to obtain it.

How do I get a copy of my statement for my Yolt account? > Call PPS

You can retrieve your closing statement for your Yolt Account by calling us for free at 0800 130 3060 or email us at yolt@prepaidsolutions.com.

I received a payment into my Yolt Account after it’s been closed > Call PPS

We’re sorry to hear about this. Most payments should be bounced back to the original payee. In circumstances where the payment has not been returned to them, please call us on 0800 130 3060 (or email us at yolt@prepaidsolutions.com) and a member of the team will look into this.

What happens to my data after you’ve closed my account?

From 4 December 2021, we stopped processing your data. In accordance with the requirements of GDPR and provisions of our privacy policy, a copy of the data will be kept in an archive for 7 years. This is locked and not accessible or available for any further processing and will only be accessible in case of legal or regulatory requests.

How do I contact Yolt’s Customer Support?

You can still contact us at any time by dropping us a line at hello@yolt.com. We aim to get back to all emails within 24 hours Monday – Friday. Alternatively, you can call our customer support line which has representatives available around the clock, just flip your card over to find our contact number.

Yolt card

I want to dispute a payment on my Yolt Card > Call PPS

We’re sorry you need to raise a dispute on a payment with Yolt. Please contact 0800 130 3060 (or email us at yolt@prepaidsolutions.com) and a member of the team will help you escalate this to the team. Please note that payment disputes may take up to 45 working days to complete.

I want a refund for something I bought on my Yolt Card

To request a refund, you should contact the merchant you made the purchase with. If the merchant agrees to refund your purchase, they will be able to process your refund to a different card.

What do I do with my Yolt Card?

If your Yolt Account’s been closed, your Yolt Card is no longer active and can’t be used to make transactions.

We'd recommend you safely destroy the card by cutting it through the chip with a pair of scissors.

I have outstanding payments with the Yolt Card

As of 4th December your Yolt account and card is no longer be active and cannot be used for payments. You’ll need to contact your provider directly and provide them with an alternative payment method. We apologise for this inconvenience.



Leave your details and one of our YTS experts will be in touch.

Thank you for your interest in YTS. We'll get in touch with you within 2 working days.