Yolt app FAQs
Find answers to all of your burning questions about the app below.
Yes. As of 4th December 2021, the Yolt app is no longer available to any users. This means existing or inactive accounts without an account balance have been removed according to General Data Protection Regulations.
If you think you have a balance on your Yolt Account but your weren’t able to empty your Yolt Account through the app, please call us on 0800 130 3060. Please note, we may ask you to provide a recent bank statement so that we can securely transfer your remaining money.
As of 4th December 2021, we have processed all existing and inactive Yolt Profile and accounts for deletion. If you believe you have an account balance and were not able to contact us before this date, please call 0800 130 3060 and our team can help check if you have any remaining funds in the now closed Yolt Account. Alternatively, you can send us an email at email@example.com. If you do have a balance, it will be transferred out to an account of your choice after which your Yolt account will be deleted according to GDPR.
The best way to find out if you have an account balance is to check your email inbox for an email we’ve sent notifying you that your Yolt Account balance needs to be emptied.
If you don’t have access to the email address you set your Yolt app up with or are unsure of the email that was used, please call 0800 130 3060 (or email us at firstname.lastname@example.org) and a member of the team will check this for you after completing identity verification checks. Please note that emails sent by us can sometimes end up in your spam or junk mail. Please check these inboxes before calling us.
If you have an account balance after 4th December 2021, you’ll need to contact us at 0800 130 3060 (or email us at email@example.com) and pass identity verification checks so our team can check if you have any remaining funds in your closed Yolt Account. We’ll ask you to have a copy of your bank statement so that we can safely transfer your remaining account balance to you.
To help us quickly refund your remaining Yolt Account balance, your bank statement must:
- Match the details we have in our records, such as the name and address
- Be issued within the last 3 months
- Be sent as a photo/scan or PDF format, and clearly shows your sort-code and account number.
As of 4th December 2021, we removed all existing and inactive accounts according to GDPR. There will be instances where we are legally obligated to retain your data following identity verification (‘KYC’ or ‘Know Your Customer’) for up to 7 years.
We’ve notified all of our users starting from September 2021 regarding app closure and deletion of accounts. If you have not yet exported your GDPR file, your account has now been closed and your data deleted so you will not be able to obtain it.
You can retrieve your closing statement for your Yolt Account by calling us for free at 0800 130 3060 or email us at firstname.lastname@example.org.
We’re sorry to hear about this. Most payments should be bounced back to the original payee. In circumstances where the payment has not been returned to them, please call us on 0800 130 3060 (or email us at email@example.com) and a member of the team will look into this.
You can still contact us at any time by dropping us a line at firstname.lastname@example.org. We aim to get back to all emails within 24 hours Monday – Friday. Alternatively, you can call our customer support line which has representatives available around the clock, just flip your card over to find our contact number.
We’re sorry you need to raise a dispute on a payment with Yolt. Please contact 0800 130 3060 (or email us at email@example.com) and a member of the team will help you escalate this to the team. Please note that payment disputes may take up to 45 working days to complete.
To request a refund, you should contact the merchant you made the purchase with. If the merchant agrees to refund your purchase, they will be able to process your refund to a different card.
If your Yolt Account’s been closed, your Yolt Card is no longer active and can’t be used to make transactions.
We'd recommend you safely destroy the card by cutting it through the chip with a pair of scissors.
As of 4th December your Yolt account and card is no longer be active and cannot be used for payments. You’ll need to contact your provider directly and provide them with an alternative payment method. We apologise for this inconvenience.